ComplaintsforPlanet Fitness
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I told Planet Fitness in person that I can not use there servises beause I am 81 years old and I have very back pain and knee problems and I am under doctor's care. Planet fit did not email me about the yearly charge and automatically took $49.00 out of my bank without any notice. I talked to them personally at their office and they said they would reverse the charges. They did not do a thing. I signed an agreement for the money returned and nothing has been returned to my bank account. I feel these planet people, corporation are stealing people's money without any notice of any kind. Their charging procedures are illegal and they are stealing from me and probably many other people. I want my money returned since I told them I quit. They verbally said they would return the money but I did not have any papers or proof they agreed to my request.Business response
04/01/2024
Hello BBB:
**************** came in to our establishment on March 6th disputing her annual fee of $49. This is a fee she has paid in the past and comes out every year on March 1st per her agreement with Planet Fitness. Since ***************** came in after the deadline of February 25th to cancel her membership in order to avoid being charged the annual fee. Her account was charged as agreed. The agreement states the annual fee is non-refundable and fully earned when billed. We are saddened she feels like we stole from her when she has faithfully paid her annual fee. In light of this **************** has taken matters into her own hands calling her bank to dispute the charges. Currently those charges have been reversed on her account resolving her dispute.
Thank you
*****************
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Contact Information
10319 SE 82nd Ave
Portland, OR 97266
Business hours
Today,Open 24 Hours
MMonday | 5:00 AM - 12:00 AM |
---|---|
TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | 6:00 AM - 10:00 PM |
SuSunday | 6:00 AM - 10:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.