ComplaintsforUSGOBUY LLC
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Complaint Details
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Initial Complaint
08/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I filled a dispute with PayPal regarding a transaction with USGOBUY after they sent me 6 containers of dog food which was not mine amongst ~nine other packages they consolidated and forwarded to me. PayPal resolved the dispute in my favor and provided a refund. As a result, USGOBUY closed my account. In August of 2022 I sent several packages to their warehouse for consolidation using my son's USGOBUY account since they closed mine. When they found out it was me they blocked access to the items I bought and paid for and had stored at their warehouse (approximate value $450USD). They then forced me to pay back $65.95USD from the disputed amount with PayPal. They refused to let me use PayPal again and threatened to close my account if I did so. They insisted I send them payment for the pending shipment using a wire transfer which incurred an additional 26USD in bank fees. I would like them to return the $65.95USD I was awarded through the PayPal Dispute as well as the 26USD in bank fees.Initial Complaint
04/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a pair of leggings on March 24th 2022, this is my 1st time ever ordering from this company.My package was supposed to be delivered to me between the 19th and the 21st of April, almost 2 days past the delivery date and no updates.I have emailed several times and have not received any follow ups.I am beyond frustrated that I have not received my package and that I have not received a response or follow up.I just want to know what's going on?
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.