ComplaintsforGoodwell Co.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased two "Be. Toothbrushes" via pre-order on 04/13/2019 (Order #GOOD9666). Since then, I would occasionally receive "updates" on production of the "Be. Toothbrush". However, while attempting to contact the brand via email today, I found that the email no longer exists. I then began researching this and found that it appears to have been a scam in which other customers were also promised products that they had paid for and never received. I am looking for a full refund of the money I paid for products not received. Thank you for your assistance in this matter.Initial Complaint
05/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I pre-ordered their battery-free powered toothbrush over 2 years ago for around $100. Received regular updates for some time and was promised my toothbrush would be sent when ready. Now there is no way to contact the company. Very disappointed. They should be held accountable.Initial Complaint
04/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I pre-ordered 2 Be-Brush as well as 2 Refill packs on the 15th of September 2020. The full order was 210.80$. (#GOOD14915)Since then, I got few updates on the production by email but nothing since August 2021. Tried contacting them about delivery and later asking for a refund but never got any answers.There is no way to contact them! I just want my money back since I havent received the products I paid for!Initial Complaint
02/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
$151 USD paid for order #GOOD12427 on 2019-12-10, for toothbrush, 2 sets of refills and toothpaste. Shipping covered. Checked in on the order a few times and was told that they were 'close to sending'. Blog updates continued to string me along that delivery was imminent once they were in full production. Never received goods and the website is now a dead linkInitial Complaint
01/20/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On August 10,2019 I ordered 2 BE Brushes and replacement heads through the Goodwell website. Their presale price that I paid was $195USD. I had followed updates of the production of the brushes and inquired on the status on October 20,2022 and never received a response-nor the brushes. A preorder placement holds an expectation of buying an item in advance of the shipment date. Given that the shipment never arrived, a refund is requested.Initial Complaint
01/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Places an order on 12.16.19 for a be. brush in the amount of $90. Stopped receiving product updates in 2021. Have tried to contact the company about product updates or a refund and their main contact email ********************************* comes back as undeliverable. I believe that Goodwell is scamming initial product investors.Initial Complaint
12/30/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a Be. Brush on 5/5/2021 and paid a total of $90.42 for a hand-powered toothbrush and carbon neutral shipping. The company was regularly providing updates on the status of the new product up until 5/26/2021 at which point they released update #** stating that they would be moving forward with the Engineering Validation and Testing (EVT) build. Since 5/26/2021 the company has not provided any additional updates, nor have they been responding to emails with the email address advertised on their website and in the order receipt ******************************** I have sent many emails in an attempt to either cancel my order or update shipping address, however I have received no response. I have attempted to reach the company at least 5 times, then today I finally got an email stating the email address ******************************* can't receive any messages. The business has not made any attempts to make contact. My order number was ORDER #GOOD16991Initial Complaint
12/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a Bebrush and additional refill pack for a total of $126 **. This was a preorder and I was kept updated about the product development until December last year. This is why I have not yet filed a claim. I have not received any further inform about my order and now when I look at the website I purchased this product from there is no sign of the ******** (electric). I can find no evidence of anyone who bought this having received it. Leading me to believe it is a scam. I have tried contacting the company directly but the two emails provided are not working : mailto:**************************************** and *******************************Initial Complaint
12/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In February of this year I preordered the Be Brush for $100. I have emailed several times following up on my order, understanding that things happen as a small business. I finally have requested a refund after no response. They also have deleted their Instagram account and there is really no way to get in contact. They need to take some accountability. Personally, I try to support innovative small businesses as much as I can. Especially ones that are attempting to encourage less waste within consumerism. However, its companies like Goodwell Co. that deter people like myself from supporting a small business. Do better.Initial Complaint
12/05/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I placed an order with Goodwell.co on 27 May *************************************** production and not expected for to be received for over 12 months. My order number is GOOD13926 and I receive an email confirmation from the company and paid $198 USD. I have started to become suspicious as I saw reports on their website that they had shipped brushes, but I never received any communication about this nor the toothbrush. I sent a query through their website a few months ago, now I revisit their website and there is no longer any contact info. I emailed them back at their ******************************* email address and received an address no found warning email in response. This company has taken my money without providing the goods purchased. I did believe that this was a legitimate company as I have purchased their products in store in the past and they were selling the toothbrush on sites such as kickstarter as well.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
14 total complaints in the last 3 years.
1 complaints closed in the last 12 months.