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Find a Location

Anctil Heating & Cooling, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAnctil Heating & Cooling, Inc.

    Heating and Air Conditioning
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Anctil Heating & Cooling offers service and installation of heating and cooling products.

    Business Details

    This is a multi-location business.

    Find a Location

    Anctil Heating & Cooling, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      2150 N Lewis Ave, Portland, OR 97227-1708
      BBB File Opened:
      9/1/1977
      Years in Business:
      47
      Business Started:
      10/1/1976
      Business Started Locally:
      10/1/1976
      Type of Entity:
      Corporation
      Business Management
      • Mr. Mark Hungerford, President
      • Ms. Camie Pugsley, Office Manager
      • Mr. Greg Bonn, Old INFO
      Contact Information

      Principal

      • Mr. Mark Hungerford, President

      Customer Contact

      • Mr. Mark Hungerford, President
      Additional Contact Information

      Fax Numbers

      • (503) 282-5722
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/20/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unresolved
      My furnace breaker was getting hot and blowing. I called Anctil and scheduled an appointment. Technician shows up and tells me the coils are putting out to many amps causing the breaker to blow. This didnt seem right to me? He goes on to tell me how my system both furnace and heat pump is old. He says hes pretty sure they dont even make the coils I needed anymore. He informs me I should by a whole new system both heat pump and furnace. Again this also doesnt ring true to me as I explained to him my system worked perfectly before the breaker kept blowing. So at this point theres nothing more he can do to help me unless I wanted to buy whole new system through Anctil. He hands me a $213 bill for his expert advice and after waiting 2 days for him to show up in the cold I still have no heat. I suspected that it could just be a bad breaker so I went online to see how to replace it and learned its actually super easy. I bought new beaker at ********** and put in. Shut power off took 2 screws out and snapped new breaker in. 10 minute job. My furnace is now back to working perfectly. It was simply just an old worn out breaker. ANY COMPETENT heating/AC technician should have suggested replacing breaker before replacing the entire system!!
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      james s

      1 star

      09/07/2023

      I had this company install a new furnace and heat pump for me about 11 years ago and everything went great. However, this summer my A/C went out and I got an error message on my keypad that said to contact a service person. The cooling system went down just at the start of a heat wave. A technician came out and after about 5-6 hours said that I either needed a new inverter and/or a new compressor. They weren't sure which. The bid to replace both items was $14,000. At that time they charged me $400 for a service call. I was a little skeptical of the diagnostic so I contacted another company (Lakeside Heating) and their service technician determined in less that an hour that all the problem was turned out to be a bad communication wire. They installed a temporary wire so that the system would function before I new permanent wire could be installed in the crawlspace. Their bill for the entire project (service call and fix) was $300. I ended up getting Anctil to reimburse me for the $400 service charge (after bugging them for a week) only to get a late notice on an outstanding invoice a month later. This is not a good company.

      Anctil Heating & Cooling, Inc. Response

      09/14/2023

      We certainly understand (and encourage) getting a second opinion. Just like getting work done on your car, or taking a trip to the doctor, different professionals may come to different conclusions. Were glad the system was able to get up and running with an inexpensive fix. We did let the customer know that we would be refunding their service call and also informed them up front that it would take a week for processing. The late notice being sent out was a clerical issue on our end caused by a change in personnel. We apologize for that having been sent out at all. Our invoice has been refunded in full as promised.

      Local BBB

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