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Complaint Details
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Initial Complaint
03/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
***** came out on Friday 2/9/23 and replaced the expansion tank which the heating specialists had installed in 2019 and which is warranted for 10 years per the manufacturer. He also installed a new make up valve. The price seemed very high but I paid it immediately. Two of the tenants on that boiler had their heat fail almost immediately so ***** returned on Monday 2/12/23 and bled the two systems and restored the heat. Given that this was caused by the work done on 2/9/23, I was shocked to be charged again on 2/12. Please remove this second charge as this seems patently unfair.Thanks ******** Terrace *********************************** This is the email I sent to the company on 2/15 for which I never received a response. I called the company on 3/28 to complain again. They told me they felt the charge was valid. I again disagree but I elected to pay the bill and file a complaint with the BBB. I hope you can help as I feel they are behaving in an unfair manner and should not charge again to fix a problem they created in the first instance.Attached are the bill for the first visit as well as the second fill to fix the problems created by the first visit.
Business response
03/31/2023
Good afternoon,
I will be looking into this complaint on Monday 4/3/23. I am working from home this week recovering from surgery.
I will email our GM and Matty about this and will be able to respond appropriately next week. (Both are gone for the afternoon).
I apologize for the delay in response.
*********************
Office Manager
Initial Complaint
12/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We purchased a two-year HVA maintenance contract on January 5, 2022, for $659.00 and had lots of trouble getting the business to schedule our maintenance. We finally got them out to do our air conditioner maintenance and the work was subpar. We requested our contract be cancelled and requested a refund in the amount of $460 (659.00-$199 the charge for the A/C maintenance). The merchant agreed they'd give us a refund and said it would be mailed out the week of October 3rd. It has been over two months and we are still trying to get our refund. I have all the documentation needed regarding our communication with the business.Business response
12/19/2022
Dear *******,
I promise to send you a check today. I truly thought I had done this. I am so sorry. I had missed work due to being sick and struggled to catch up properly.
I will write a check as soon as I send this. It will be Check ***** in the amount of $494.25
Again, I am very sorry that I didn't take care of this sooner.
*********************
Office Manager
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.