ComplaintsforLegacy Health System
Hospital
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Complaint Details
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Initial Complaint
03/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Aetna did not pay the Hospital the correct amount due. So I had to cover the difference out of pocket which was $10915.86 I had to appeal the shortage by Aetna 3 times and then get ******* to override *****'s handling of the payment. The hospital received payment from me in 2023 and then Aetna in early Feb. 2024. So they have been paid twice on the same bill. I received a refund payment from my doctor ****** mid Feb. So far nothing from the hospital. I need the hospital to send me a check so I can pay for my daughters braces and pay off the credit card I used to pay them in 2023. Interest is due every month on that credit card that the hospital will be responsible for if they do not return my money. Aetna should not have sent the funds to hospital.Initial Complaint
02/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I filed a complaint 10/2/23 about an experience my family had. The complaint was escalated and I heard from a member of management, *******************, on 10/17/23 apologizing, promising the employee in question would receive additional training, and confirmation that $75 would be refunded to us for an over-payment we made due their error, and that an additional $75 would be refunded to us based on the experience we had. We received $75 of the $150 fairly quickly, refunded to our bank account. The second $75 has not been refunded despite multiple email requests and responses saying a check has been sent and will arrive soon. Our most recently response came on 2/8/24 and stated a check was mailed 1/16/24 and requested we wait 7-10 business days from that date - which had already passed. We have not received the payment nor any further communication. I do plan to email today and let them know I have filed the BBB complaint.Initial Complaint
08/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 5, 2023 I went to a medical appointment to obtain a referral for a neurologist. The doctor that met with me was **************************. During this visit, I explained to ************************** that I wanted to see a neurologist because I was having seizures. ************************** agreed to connect me with a neurologist and said the office would call me to make an appointment. He also recommended prescribed me medication to help with anxiety. Within a few days, the office called and made an appointment for me to see a neurologist on June 15, 2023. After 5 minutes of being in the appointment on June 15, 2023, it became clear that the man who I was meeting with is not a neurologist. I told him that I was expecting to see a neurologist. This man (***********************), told me that it takes a really long time to see a neurologist and that he (******) was meeting with me just so I would know they were there for me. I told him that I did not want any help with behavioral therapy beyond the medication ************************** prescribed me and I just wanted the referral to the neurologist. He said that I could then see the neurologist and I made an appointment to see their neurologist. A few weeks later, I received a notice that Legacy Health Good Samaritan billed me $464.00 for the appointment with *********************** and the service that I received was a psychiatric evaluation. This claim is fraudulent because I did not ask to meet ***********************, I did not ask for a psychiatric evaluation and I did not receive a psychiatric evaluation. I asked to meet with a neurologist. I made it very clear that I felt misled at the beginning of the appointment with ******. I called Legacy Health Good Samaritan and I spoke with the office manager: ************************* *************), told me that *********************** admits that I told him that I was misled at the start of our appointment; but that I have to pay them because I did not walk out of the appointment when I felt misled. I stayed to clear up the confusion.Initial Complaint
05/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Legacy cardiac rehab switched my class from 9:30am to 8:15am due to the large class size and no one available to help me. At the 8:15 class, still, nobody helps me on the treadmill, even though there are between 3 and 5 patients. All employees are standing at the desk cracking jokes and laughing with each other. They told me my son has to come and help me. My son can not always be there to every single on e of my appointments. If family members have to help the patients, what are the employees there for? Horrible service. Legacy continues to decline and pt care.Initial Complaint
05/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a cut on my finger and went into the Legacy GoHealth *********** location on ********** in ***********. The nurse or doctor that helped me told me that suturing the wound would be expensive and since my insurance had a high deductible, it would be cheaper just to glue the wound. I said okay as long as it worked. The nurse put super glue into the wound, did not push the wound together to seal it, and just applied a bandage. I was in the office for a total of something like ***** minutes. The wound never healed properly, but it was too late after I realized that it wouldn't as I assumed she knew what she was doing, so I just paid the balance and moved on. The balance due 3 months after the incident was $229. Fast forward to two years later, they waited a year and a half to process insurance for some reason, well after my FSA was long gone and no longer applied and came back and said that I owed $190 MORE for a total of $616 with everything included. After reviewing the statement, they charged me $258 to suture the wound, which obviously never happened and have been messing around with the balance due 2 years after the fact.I would have had the same outcome with the improperly healed wound if I never even bothered to go to the *********** to begin with and I want the charge for the services that were never rendered to be removed and the balance due to be reduced to $0.Initial Complaint
05/12/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I had surgery 4 months ago. Since then, my appointments have all had to be rescheduled. I take time off from work to go and they cancel via the app just hours before. I do not get answers to my questions. They do not show up to group meetings that they schedule and leave 20 people or more just hanging. They care nothing about their patients. Its quite sad because we consent to have them cut our guts up based on the promise of ongoing treatment. Then they ghost you after your surgery. They use the excuse of, were under staffed. Then get more staff! All of the staff quits, one by one. No organization. No quality patient care. They couldnt care less about us as humans. They got the money for the surgery and thats what they are truly after.Initial Complaint
11/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Made a appointment in person and verified they took my insurance. Took unpaid time off work and spent 30 minutes driving one way and gas. Arrived at appointment and was told they don't take my insurance.Initial Complaint
07/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Legacy lab is billing me for lab services related to STD screening in Jan 2022. Legacy lab and the doctors office coded it as diagnostic when it was actually a STD "screening" not "diagnostic". Under the *************** Act, STD screenings must be 100% covered by health insurance but they can charge you for STD tests when they are "diagnostic" in nature. I had no symptoms of STD's but I was also there for a covid test and I did have symptoms for covid, so maybe this is why there is confusion. However, speaking to friends, I have come to realize they have been illegally charged for STD screenings in the past as well. So my guess is that some medical companies systematically do this to increase profits. I made a million calls to the insurer, Legacy Lab, and the doctors office and they all blame each other. They supposedly finally fixed the issue but then started billing me for a lesser amount later. So I called again today and the insurer says it is the same issue where it is coded as diagnostic. So at this point I am done speaking to the three of them and will work only through the BBB, State Attorney General, Medical ******************* my Senators, etc. Please correct this issue. Legacy Lab, the *************** and the Insurer can sort it out amongst themselves or my disputes with government agencies will continue against the three of them.Initial Complaint
04/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to the emergency room for jaw pain after tooth surgery. I told the nurses and so did my wife that i could not have opiates. Whereas they gave me opiates without me understanding they were and I got violently ill. thank god my wife was there to be able to take me back to where they messed me up to make them fix whatever they did wrong. and now they are asking me to pay for the second visit as if it was not their fault and the exact definition of malpractice.
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Customer Complaints Summary
11 total complaints in the last 3 years.
4 complaints closed in the last 12 months.