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ComplaintsforThe Hotel Zags
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Complaint Details
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Initial Complaint
06/28/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I was met with a dirty room, pillow cases, dust bunnies, and hair particles from a former guest both in the bathroom and on the bedding. I attempted to resolve this matter only to be hungup on by the front desk reprasentative. I have a condo not far from the hotel and went hoping that I could speak with someone to resolve the situation only to be met with the words why did I come there. I am absolutley shocked by the customer service I was met with. I called the next day to speak with the general manager but was told by the customer service reprasentative to just never come back. I am horrified by my expierence at this hotel. I am requesting a call from the general manager at this hotel.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.