ComplaintsforJapanese Auto Sales, Inc.

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  April of last year after 6months of research I was ready to buy my car I talked to many dealerships. The one decided on was 10.5k. I asked directly to te salesman and manager was there any recalls on this car they told me No, absolutely none. It was a part of the theft recall and the knock sensor recall. I've had my car one I only put under 10k miles on it. Before the knock sensor went out and caused other engine work. They are Sleazy. I was told when I called oh well. Now the car is only worth 1k if I want to trade. I still owe 8k. They are terrible.

  Business response

  04/04/2024

  First of all, we sold the car as it & customer purchased on 3/24/2023. We can not take a complaint after a year of usage.

  Per the complaint regard of any recalls at the time of sale, there are not recall per carfax report (attached) at the time of sales. We disclosed & responded according per ******'s report.

  There is a recall from *** on this vehicle on 12/12/2023 that we are not in control & unaware.

  The customer's complaint is invalid & damage our dealership's reputation. 

  Please remove this invalid complaint & we hope BBB help to maintain our reputation.

  Regards,

• Initial Complaint

  10/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They refuse to pay there employees i was there for 4 years there are reviews all over mention my name chose to go open my own dealer, and then the owner ******************* who also owns utopia restaurants and **** le ( **** ) refuse to respond to any of my calls or text there cars are decent I've been in this line of work for 20 years but there morals are horrible, no choice but to file a small claim because they force there employees to adhere to a schedule but then claim there **** employees **** is illegal ..I currently owe ****** in tax due to this practice of there's on top of it I was cleaning out a truck at there store got pricked by a needle and now have a disease I can't get rid of i have to take pill for the rest of my life costing $1300 a month... not sure what I can do but these guys are horrible I feel bad for there other employees

  Business response

  10/20/2023

  Subject: Request to Review a False Complaint from a Former Employee
  
  Dear Better Business Bureau,
  
  I'm reaching out on behalf of K&T Auto Trading LLC dba Japanese Auto Sales, a business established on October 11th, 2019. We've been dedicated to providing excellent service since our inception, always putting our customers' needs at the forefront.
  
  *************************** worked with us from December 2019 until September 5th, 2023.As evidence of his employment status with us, we are attaching the last three payment receipts before his departure and his 2019 and 2022's **** yearly payroll. This documentation clearly shows that ************** was our employee and not a customer.

  His sudden departure without notice, combined with his decision to block our means of communication, disrupted our operations. Disturbingly, we later discovered that while under our employment and while receiving compensation from us, ************** was running a side business, a clear conflict of interest.
  
  It's come to our attention that ************** has made false allegations against us on various platforms, including Yelp, where we successfully had his misleading review removed, and now on BBB. It's essential to emphasize that *********************** is neither a customer nor an impartial party, and these false claims threaten our reputation as a legitimate business licensed with the Oregon State Board.

  While we value the BBB's mission, we believe it's vital that the information on the platform is both accurate and relevant. His complaint is neither. We kindly request your assistance in reviewing and considering the removal of his complaint.
  
  Thank you for your understanding and attention to this matter.
  
  Warm regards,
  
  *******************
  Co-owner, Japanese Auto Sales

• Initial Complaint

  12/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I filed a complaint before about Japanese Auto Sales in ********, ******, but this is a separate issue. This dealership is advertising on carfax.com that they are BBB accredited, and I know they are not. Please check out their listing on Carfax.

  Business response

  12/16/2022

  This is **** from Japanese Auto Sales.  I oversee all the marketing for the dealership.  No where in our marketing do I reference the BBB.  We are not BBB Accredited.  I have checked our ads on CARFAX and did not see the BBB referenced.

• Initial Complaint

  11/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 20, 2022, I took delivery of a **** **** Expedition from Japanese Auto Sales. This vehicle had no warning lights on the dash for check engine, or maintenance needed, or anything of the sort. I specifically looked for maintenance lights on the dash but there were none. Had I known that the vehicle had a maintenance light on, or warning light of any kind on the dash, I would not have purchased it.The vehicle sat parked at my house for a few days until my uncle flew to ******** to drive it back home to ****. On April 23, 2022 my uncle left my house with the Expedition and made it about 200 miles east of ********, almost to *********, ****** on Interstate 84 eastbound, when a maintenance light illuminated on the dash and minutes later the vehicle quit moving and he had to pull over. He said there was oily fluid splattered all over the back window and tailgate and the vehicle would not move. We had the vehicle towed about 20 miles to **********************************************************, where it sat for the weekend until it could be diagnosed the following Monday. My uncle was stranded in ********* for about six days until I was able to drive and pick him up on the 28th of April.Shawnica from **** said the whole transmission had to be replaced. I called and asked Japanese Auto Sales for help with this, and that the vehicle should not have major problems like this only 200 miles into ownership. The sales manager said, No, and that the vehicle was sold as-is. I told him that the transmission went out completely and it needed a new one. His response was, Well, you shouldnt have bought a three-thousand-dollar vehicle then!My family is still without a running vehicle, has paid nearly double the original price of the vehicle so far and we havent even addressed the transmission issue yet.

  Business response

  12/04/2022

  When you came into the dealership to look at our **** **** Expedition with a Salvage Title we informed you that you do not want to buy a 20 year old $3,000 car and try to drive it cross country.  Although the *** only has 112K miles and runs now unforeseen things are going to break.  The last thing you want is for that to happen and get stranded going over the rockies or in the desert.  This car was an example of what $3000 buys you and that you would be better off using that $3000 down payment toward a more reliable vehicle.  You left and we assumed that was the end.
  
  When you came back later and bought the car we explained as you signed the AS IS that you were responsible for all repairs and maintenance moving forward.  Once again we suggest you not buy a $3000 car, especially to drive cross country and then WHEN, not if, It breaks to not contact **.
  
  When the Expedition breaks you contact us to tell us that the transmission line had broken and it was being towed to a **** dealership.  Even though we were neither obligated, or liable in any way to fix your vehicle, we offered to cover the cost to have the transmission line replaced. 
  
  Then you called and stated the transmission was seized up and needed to be replaced and you expected us to pay for it. We reminded you that we stated that you shouldn't have bought a $3000 car.  In your statement, our sales manager said:  Well, you shouldnt have bought a three-thousand-dollar vehicle then! I was speechless when he said that to me over the phone. I couldnt think of how to respond.  This is understandable.  If I was told several times not to do something and then called to complain and then was reminded that I didnt listen and had put myself in the situation I was in I wouldnt know how to respond either. 
  
  We then get a call from the **** dealership asking ** what to do with our car.  We informed them that it wasnt our car, it was yours and we were told that you had told them you were going to cancel your credit card transaction.
  
  You disputed the credit card purchase twice and both times your credit card company determined that we were in no way at fault, responsible, or liable and did you issue you a refund. 
  
  In your written complaint you actually admit that your Uncle was at fault and is responsible for seizing the transmission.  After driving 200 miles a warning light came on the dash because the transmission line had broken and you were losing ATF fluid.  Had he pulled over he would have noticed that but he kept driving until the car wouldnt move anymore.  When he pulled over the entire back of the car was covered and fluid.  Without fluid the transmission seized up.  The warning lights did exactly what they were supposed to do.  Of course there weren't any lights on the vehicle when you bought it because at the time there was nothing wrong with the vehicle.  They came on when the transmission line physically broke. 
  
  After being told twice by your credit card company that we werent responsible you filed a complaint with the DOJ.  We did nothing illegal and we arent really sure what you are accusing us of doing.
  
  Then you filed another baseless complaint with the Better Business Bureau.
  

  Customer response

  12/13/2022

   
  Complaint: 18454237
  
  I am rejecting this response because:

   

  The business takes no accountability for its actions and there is no resolution here.  I fear that the business will continue to commit fraudulent sales to the public, as they practice resetting vehicle maintenance warning lights without fixing the problem or notifying the buyer.

  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  10/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  July 13th I went in to Japanese Auto in hopes of buying a vehicle- ***** Accord and $800 cash down- put me in a ******* Elantra, this car had small things wrong then continued to grow- in less than 15 days of having this car, it was shop bound- entire front end needs done amongst many other things- I got a Rental now they're expecting me to pay for it- *****+ for it and still no vehicle- a car is my livelihood- I was told by an employee that they would make this right and make sure I don't leave the lot anything but happy, that day I left in tears & anger, humiliated by an Employee!! I have been to Portland so many times I may as well be a resident- 10 trips to *********** to Hillsboro and one to ******* for them and to boot I got a speeding ticket ******* up there for THEM!! I want to know where is my car- if I gave you a trade in & cash, give me back the trade in, isn't my fault you didn't go get it. THEY OWE ME COMPENSATION!!! It doesn't have to be cash, it can be a car of my choice

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩