Business ProfileforWix Agency

Wix is an online marketing site for business. They offer a varity of services and produces that can aid business to promote an individual company. You can sign up for free or paid subscription. My complaint is that they have your payment on auto pay if you have a paid account. However, they don't offer any way to contact customer service. When click on contact us or help center it lead you to several blog post about items that *** relate to your issues. At the end they ask was this helpful. If you click No, it then just say thanks and they past the message along. It doesn't allow to provide feedback or give any way to call or email customer service. At one point they had a virtual chat box but at the moment that feature has been disable. I run a business that I pay Wix to assist me withs sell my products. I am unable to complete that if I need assist from customer and I'm unable to reach them. I truly do understand that were still in a pandemic. However, that didn't stop Wix from providing service or increasing their price. This has happen to be on several occasions the has resulted in me having to pay other individuals to resolve my issues with Wix. They've implemented a system to insure that they would be paid for the use of their products on time. I would like for them to honor that and do the same for me as a consumer to have access to customer service. At this moment I don't feel that the price point and value are in proper alignment. Therefore, consumers should received a refund for lack of quality customer service. The company don't have a refund policy or any as well as a price reduction for future services if the matter is unable to be resolve. Thank you taking the time to read my concerns and enjoy your bless day.