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ComplaintsforLed Lenser USA
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Complaint Details
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Initial Complaint
11/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hello: I purchased a LEDLenser T2-series flashlight in April 2018 for $80. Serial #**********. The product has a 7 year warranty and is registered with the company. I am unable to use the product anymore because the flashlight will not stay in the on position. I contacted a customer support office in the United Kingdom because the office in Portland, OR would not respond. The UK office told me to contact the Portland, OR office and couldn’t offer any help. After calling and leaving emails with the Portland office, I have no choice but to file a report with you because of no response from the office and [email protected]. I emailed [email protected] and heard from Caroline and Nicola F*****. Thank you for your time and efforts. It is much appreciated.Business response
11/29/2021
Mr. ***** will be contacted today by our warranty dept.
Kevin G****** works for Leatherman Tool in the Portland area; not Ledlenser.
Mr. ***** claims he purchased a product in 2018 – at that time Ledlenser’s sales in the United States were handled by Leatherman’s. In June 2019, a new separate company was formed for North American sales and Leatherman’s is no longer affiliated with Ledlenser.
We assume Mr. ***** never found our website and was somehow attempting to contact someone at Leatherman’s. All our contact information is on the web.
***********************************************************************************************************
Regardless of who had Ledlenser when, again, we’re reaching out to Mr. ***** and as long as everything is legit and the warranty is applicable, and I’m sure it probably is, Mr. ***** will be taken care of.
Thank you,
Leif H******** | Accounting ManagerCustomer response
12/06/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.