![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAppliance City LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Big City Appliance Company charged me $318.80 for repairing my clothes dryer. I was unable to dry a single load of clothes because my dryer quit working again. Ive called for a refund I paid for the repair but Big City Appliance has NOT responded @ all.Business response
01/09/2024
Good morning
***** has reached out to our company several times. This may be the second complaint she's sent in to the BBB. She is complaining about a company called Big City Appliance. We are Appliance City. I've let her know several times when she has called our office that we are not the company she is looking for. I even googled Big City Appliance for her and gave her a number to call. The check she wrote is written to Big City Appliance and we have no records of ever going to her house. I responded to one of these emails the other day. I'm not sure if this is a separate complaint that she has sent in. We are a family business of 60 years with 4.7 stars on ****** and word of mouth is very important to us so we are hoping to get this resolved and taken off the BBB.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.