ComplaintsforSuperior Community Management Inc

• Initial Complaint

  09/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Superior Community Management is the *** company in charge of my neighborhood. Superior has shown on many different occasions that they practice favoritism and targeting when it comes to how it treats homeowners. I pay a monthly fee to be represented and to have my questions asked. The company has not responded to my reports of unethical practices. Recently they raised the prices on the homeowners and never discussed it with the homeowners and claimed that it was voted in. I have called and called to get answers but they have not returned my phone calls because they are ignoring me. And specifically I have messages that say the *** president will no longer speak to me. I personally feel targeted by the **** who is in total charge of the *** president after they both approved a warning letter to me for having a no trespassing sign on my property yet allowing other homeowners to have the exact same signs. I have several occasions documented, including photo evidence, of personally being targeted. They have allowed the *** president to take away constitutional rights and the *** of the company has allowed and sent warnings to the targeted homeowners.Contacting ***************** of ****** is my next step as well as looking to see what other action can be done for the favoritism and targeting and breaking constitutional laws. Again I have emails, texts, photos of a long saga to show how they have consistently targeted my family whilst turning a blind eye to their cronies. Please I have had enough and I need help. They refuse to contact me about the complaints. They take my monthly *** fees of $43 and will not represent me or even answer the phone. They have ostracized me from the community through cronyism. Please help me get in contact with them so that I can get some sort of resolution because I can not choose to not pay them or they will put a lien against my house.

  Business response

  09/15/2022

  ********************,

   

  Please understand that Superior Community Management is NOT in charge of ***** Park Estates ***.  We are contracted to implement and facilitate the actions decided upon by the *****. 

   

  Of the instances where you have been provided notices of violations of the rules of the **** these have been sent to you as a result of a majority decision by your ***** of ********** not by the decision of Superior Community Management.  These violations have been the result of physical observation on site in addition to complaints from other owners in the ***.  Furthermore, the ***** has taken additional steps and cost to consult with the ***'s legal counsel regarding CCR rule clarification prior to distributing violation letters to owners.

  With regard to your complaint of the budget for 2023, this also was approved by your ***** of **************** Superior Community Management prepares an initial draft of the budget based upon our accounting and expense data for your ***.  The ***** of Directors then reviews this draft of the Budget.  In this instance of the 2023 budget, the ***** reviewed and adopted the budget for the **** and distributed it to all owners as required per your *** ************* The ***** of Directors is the sole deciding party for the *** to approve the fiscal year budget, not management.

  I welcome a phone call from you to discuss further if so necessary.

  *****************, CEO

  Agent for ***** Park Estates ***
  

   

• Initial Complaint

  07/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought this condo coming up on two years ago now. Had an inspection done and *** made promises to make fixes that they have yet to do. When we first moved in there were squirrels living in our wall. The most they have done is rip off our rotten siding and laid new wood but didn't paint the wood or coat it. That was a couple months after we moved in so it will have to be redone. The *** president "dug up" a discovered leak and left it running and puddling next to our condo for 24 hours. The initial inspection done a year prior already labelled our wet foundation as a concern. With that being the last straw of waiting, I texted him asking for maintenance or else I'll be taking this to court. Before asking me to join the board and getting offended that I didn't want to he basically said the squeaky wheel gets the service and to contact his maintenance guys directly to get things done. I didn't want to waste my time telling his maintenance guys what to did when that's what he's supposed to be doing. Additionally, I think the person paying for service should get service- me paying is me asking. ADDITIONALLY, this is exterior maintenance... just use your eyes- I shouldn't have to take time out of my day to tell them what to look at. I can't tell you how many times I've had to duck down while changing in my bedroom because there's the *** president walking past my screen door trying to "grow grass" around my back patio with no written notice.I'm done with their shenanigans so I stopped paying them. After three months of aggressive email exchanges with *************************** of Community Superior management and no *** pay coupled with lack of maintenance, the *** threatened a lawsuit and then proceeded to shut off our water. I called the Water District and they're powerless in this situation because the *** owns the water.I've gone a month without running water now. I've got a makeshift outhouse on my back patio. The third heatwave of the summer is happening this week. Help.

  Business response

  07/25/2022

  Zoe,

  Thank you for detailing the concerns and issues you are experiencing at Brightfield Village.

  Please understand that Superior is not contracted to perform any onsite facility maintenance at Brightfield.  This in managed solely by your ***** of ****************

  Regarding your halting the monthly assessment payments to the Brightfield ************************** while I understand the frustration you have with the maintenance issues, ****** Law does not support an owner to halt their obligated monthly assessment payments, whether done in an effort to initiate maintenance or otherwise.  When payments are halted to Brightfield, which are processed via Superior, our contractual obligation is to pursue all methods of collecting those past due payments.  This is directly identified in the Association's Bylaws and CCRs, Collection Resolution, and ****** Statute.

  The resulting water shut off, a decision made by the ***** of ********** is the effort being made by the Association to collect the past due monthly assessment payments.  Unfortunately legal, that is why that was done.

  We apologize if the communication from our office was interpreted as aggressive, however, efforts to collect must be very structured, and partnered with the *****'s action to shut off water to your unit for lack of payment, may be compounding the receipt of this information.

  The solution to the issue at hand would be to pay all past due amounts to the Association owed, and certainly the water will be turned on, and the maintenance can hopefully be coordinated via the ***** of ********* at Brightfield Village.

  Thank you,

   

  *****************, CEO

  Superior Community Management
  

   

  Customer response

  07/26/2022

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  I am rejecting this response because it doesn't make sense that an HOA run by a man that owns a lot of units or votes here and has been President well over the past decade has so much power that the Valley Water District doesn't control the water and Superior Community Management doesn't actually do any community managing. It doesn't add up at all. The board waited until the **** was run up to $900 before shutting the water off. We have paid it down to $400 ******** interest and late fees and all. Please tell the board to turn the water back on before this becomes a humanitarian issue. This is suffering and I'm keeping track of how much extra money I'm spending to compensate for the HOAs refusal to do what they said they would do for us.
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  ***************************

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