Business ProfileforPortland Student Movers

I booked this company, Moving fellows/Portland student movers, to help me move from a 1 bedroom apartment into a 2 bedroom within the same apartment community. I was initially quoted a move time of two hours at $145 an hour. I personally moved my entire kitchen and other items that I could carry myself (so there were no boxes). The items I had for the company to move were furniture and a few misc items I didnt have time to do by myself. It was a standard amount of furniture you would expect for a 1 bedroom (bed, bed frame, dresser, 2 night stands, couch, coffee table, kitchen table, bar stools, a patio couch/chair/table). This company was slow and inefficient, took 5hrs to move my stuff with many breaks, and are trying to charge me $860. Not only were these movers very tired, but they also took many breaks and told me it wouldn't be factored into the time that I would pay, but they lied and are trying to charge me 5.8 hrs. I do also feel like I was taken advantage of because Im a single female and they saw I had nice things so they took as much time as they wanted to get more money since it was an hourly service. They also charged me an additional $38 for an appointment booking and broke my tv stand. I have sent Moving fellows multiple emails and called multiple times and I can not get ahold of anyone else besides the front desk receptionist, Lace. I left voicemails for the billing department and have received no response. I hoped a manager would call me back regarding this incident but no such luck. The response I get from Lace, is that there is no one else in the office besides her, that they are going through a lot of changes right now and are short staffed so thats why my claim is taking a long time. Only contact I have had was on offer for $40 for the tv stand, with a contract that says I legally can't complain to BBB, yelp etc and there with be no further contact regarding the incident. Its now been almost a month since this incident happened.