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ComplaintsforSoundrop
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/23/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had formerly used Soundrop as a place to release my music via a distribution system, and that had been fine. However, I had attempted to release 2 remixed versions in late-December. I had done that, and they gave me an incorrect reason for it to not be released. I attempted to dispute this and give my reason in a support ticket (*******) that I had submitted in mid-January, and this had never been responded to. It's been over a month, and my support ticket had never received any response, even after I had made two more (******* and *******). I am requesting for any assistance in my issue, as I have been waiting nearly 2 months without any support.Initial Complaint
01/02/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Soundrop distribution is not responding to any of the help tickets and refusing to allow me to take down my music in order to switch to a different distributor. My entire brand is stuck because of them right now. Please help.Initial Complaint
09/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Hi Im complaining about a music company called Soundrop they distribute music and ******** of New York Mellon. I opened an account with ********************** online last year October 2022. My song's are in the process of being copyright protected. My problem with Soundrop is Im un happy that I haven't made a dollar from my music. I think they have been taking advantage of me since Im new to the music business until now 2023. I received monthly statetment's from them saying where my music was downloaded, country, website, amount of people that paid for the song's and how much $ was made in decimal's that I don't understand. I was even getting a nickle, dime, or a dollar, for my music with my account info in their system. Soundrop doesn't have a phone nunber I could call. Another thing is that if I made money from my music it would have went to ******** of New York Mellon. Please find out if Im owed money. I really need money I earned. Now next month makes a year that I would be with Soundrop. I have asked them to stop sending my music to online stores that they did. Since than I told them close my account numerous times and they haven't. Regard's,*****Initial Complaint
07/24/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On June 26 2023, I had submitted music through Soundrop for release on all public music platorms. Soundrop is an aggregator, and that is what their business is supposed to do is distribute music. Today is July 24, and although I have submitted three communications via email and their website, support will not respond. In addition to this, they never resolved my last issue, where one of my records was pulled from distribution without being told why or refunded. I paid for both of these, and received nothing. I require a refund for "Dyslexic Fudgicle - Soundtrack to Your Coma" $30 plus tax, and whatever was paid for "Corpseweed - Check My Brain", both releases were paid for and never properly distributed (or at all).
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Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.