Business ProfileforCourtesy Ford Lincoln

I have a 2016 **** Fusion and it started adding up recalls. I had three that needed to be dealt with so I contacted Courtesy ****. I knew to make an appointment as to be courteous myself. That would be at the end of the month (May). It was over four weeks out but that is fine. I had made my appointment and I could wait.I was told it would be a day and a half if not two days. That's fine. Took it in on a Wednesday at 9am and they complimented me with an Uber ride home. I was told to call Wednesday to find out where they were in the process. When I called that morning either I got a fast busy or, at a different number, it would just ring and ring and ring.After about two hours of this, I called the main number. I told the operator that I was having trouble getting anyone in repair and she put me through to another number than just rang and rang.I called back. She said they were short-handed. I totally get that. She said she would go back and ask them where to send the call. She never came back. Again, OK, because she said they were short-handed. This went on and on and I never got a hold of anyone. OK, I guess they need the car another day. However, just a quick, "We need it longer. We are not sure when it will be ready," would have been fine. I never got anything. Thursday night I had needed my car for a work event. Now I had no car. I wish they could have filled me in sooner. I could have made the appropirate arrangements.Friday, same thing, all day long. I did get a few voicemail opportunites. Left message. "Know you guys are busy. It's OK if you don't know just please communicate. Even if 'don't know.'"NO ONE EV** CALLED ME.So Friday I never got my car.Saturday I ended up in the ** with a cornea abrasion. Added to stress. Not enough room here to go into but did get car Saturday (after sevice was closed) with no explation, no work order, no paperwork. No idea what was done .. if anything.Treatment of me was aggressively torturous at best. Why?