Customer ReviewsforCourtesy Ford Lincoln

The sales staff here is dishonest. I put a deposit down on a vehicle, and they said it was fully refundable. When I decided to back out of that deal and move to another dealership, what I was told was a refundable deposit was now suddenly subject to a restocking fee, which wasn't numerically defined in the deposit agreement.Now I have to battle them to get it back. Do yourself a favor and avoid this dealership.Lastly, a pro tip to those in the market. ************ will beat Courtesy by at least $500 on any deal. Save yourself a headache and some money, go with them instead.

********************* is the man, knowledgeable, accomadating and professional. **************** game is above and beyond. Would highly recommend checking this place out!!!

I just picked up my 2012 **** Focus from Courtesy **** in ********, **. I waited over 14 months for a transmission control module replacement. Keep in mind **** sold their Focus and Fiesta models knowing that they had defective transmissions. They did not provide a loaner. I was forced to take out a loan on another car and Im on a tight budget. Upon picking up my Focus today I was told I would need to pay for a battery replacement. $150. My car sat in their lot for over a year and it was no fault of my own. Again, they sold these cars knowing they had defective transmissions. The man in the service department told me mold had grown on the passenger seat. Upon getting into my car I discovered mold had grown throughout the car. I am being told by different car detailing businesses it will cost a minimum of $450 to clean the mold - and thats if it didnt get under the carpet and into the padding above floorboard. Considering how **** Motors inconvenienced me over the past year due to their unethical business practices, cleaning the mold thoroughly should have been covered. The exterior was not washed - it is covered with a thick layer of dirt. When the car was pulled up to the curb for me, even the parking lot attendant looked ashamed. This is not the **** Motors my grandparents knew. **** does not stand by their product or make amends for selling a shoddy product. If youre inconvenienced, YOU pay for it in time and money. In addition, their customer service is a joke. Do not buy **** because you may find down the road - like I did - that you have bought a lemon. And that lemon is moldy.

Horrible experience. Didn't get my car back for over a month and no communication on delays. They did not provide a loaner of any sort even though I paid about 3k in services. Car came back without the work done that was supposed to be done on it, in addition to a check engine light on and the car being filthy! Check engine light was something they created so it had to go back in for another 2 weeks. When waiting to speak with someone I was hearing complaints of other customers. It was honestly the worst customer service I have experienced, for any company ever. I never write reviews and haven't done so in years but felt compelled to here. If you need work done I would go one step further than not reccomending this place. I would confidently suggest to avoid it at all costs.