2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Theressa H
1 star07/31/2024
This was a terrible experience and we will NEVER return to purchase a car here. Despite our salesperson, *****, being a nice person we were treated so terribly by your company! We were promised that we wouldn't have to pay for add-ons but then told we had to. My husband was given a veteran's discount (that we had previously received on his car purchased in 2021) and then it was taken away! We were called two days after the transaction was completed and you doubled the interest rate! Unbelievable! We have spent almost $200,000 at your dealership in the last several years. You will never get another dollar from me.Review from Maxine B
1 star11/16/2023
AWFUL EXPERIENCE!! I had a terrible experience at this service department. Also a terrible experience with the *** I purchased as within a couple of months the electronics in the car started going haywire, Dick Hannah dealership performed diagnostics on the car and initially told me that they had received bulletins that there was an electronics problem with some of the ***s and they may be able to do a fix for this. They then retracted this and said that Acura "sent us an email this morning" saying the problem needs to be able to be replicated to do the fix. After spending almost $50,000 on this car months ago I continue to have the problem that is getting worse *(the entire screen went black and I lost navigation recently). I was unimpressed with the attitude of the service technicians at this dealership and would not return.
Dick Hannah Acura of Portland Response
11/17/2023
We sincerely apologize for your experience and certainly never want any guest to leave us feeling this way. Unfortunately in this case, we must work with the manufacturer to resolve the issue and follow their guidelines in doing so. We do understand the frustration and apologize if the process was not better explained. We have shared this with our team and do hope we may have another opportunity to try to earn your business in the future. If you have any other concerns or would like to discuss this further, please feel free to contact our Service Director, ***********************, at ************. Thank you
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