Business ProfileforLithia Chrysler Dodge Jeep Ram of Portland

I bought a car from them at the end of may. It was a certified pre owned 2019 jeep. It did great for the whole month of june. In July it broke down and started to shake really bad and would not stay on. I had to jump it and it still would shut off within a minute later. I got it towed to the dealership on july 14th. I recieved no call from them saying if they had looked at it or resolved the issue. 3 weeks later I went down to the dealership and they look at me and said your car works great we see no problems. They said the next day they will look at the car, my husband went down there when they were looking at it and they were like youre right the car shakes and wont stay on. Skip to 3 weeks later they said the engine is blown and we have to order a new one. I have been waiting for a new engine and its now mid October. They do not call and give me updates, they do not answer the phone when I call. They do not call me back when they tell me they will. Their customer services is horrible. They are not prosessional at all. I get no updates on my car nothing. I dont feel like Im being treated how a customer should be they show no care at all towards me or fixing my car in a timely matter.