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Find a Location

Toyota of Portland has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Toyota of Portland

      55 NE Broadway St Portland, OR 97232-1106

      BBB Accredited Business
    • Toyota of Portland

      PO Box 726 Bellevue, WA 98009-0726

      BBB Accredited Business

    Business ProfileforToyota of Portland

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/2/2017

    Years in Business: 70

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Toyota of Portland offers automobile sales of new and used cars.

    Products & Services

    New Cars, Used Cars, Service Department, Parts Department

    Business Details

    This is a multi-location business.

    Find a Location

    Toyota of Portland has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Toyota of Portland

        55 NE Broadway St Portland, OR 97232-1106

        BBB Accredited Business
      • Toyota of Portland

        PO Box 726 Bellevue, WA 98009-0726

        BBB Accredited Business
      Location of This Business
      55 NE Broadway St, Portland, OR 97232-1106
      BBB File Opened:
      1/1/1982
      Years in Business:
      70
      Business Started:
      1/7/1954
      Business Incorporated:
      1/7/1954
      Accredited Since:
      11/2/2017
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • OB Portland 1, Inc.
      Hours of Operation

      Primary

      M:
      8:00 AM - 9:00 PM
      T:
      8:00 AM - 9:00 PM
      W:
      8:00 AM - 9:00 PM
      Th:
      8:00 AM - 9:00 PM
      F:
      8:00 AM - 9:00 PM
      Sa:
      8:00 AM - 9:00 PM
      Su:
      10:00 AM - 7:00 PM

      Service

      M:
      7:00 AM - 6:00 PM
      T:
      7:00 AM - 6:00 PM
      W:
      7:00 AM - 6:00 PM
      Th:
      7:00 AM - 6:00 PM
      F:
      7:00 AM - 6:00 PM
      Sa:
      7:00 AM - 6:00 PM
      Su:
      Closed
      Business Management
      • Mr. Michael P Obrien, Owner
      • Ms. Chantal Razore, Secretary
      • Ms. Kandi McCauley, Member
      Contact Information

      Principal

      • Mr. Michael P Obrien, Owner

      Customer Contact

      • Mr. Michael P Obrien, Owner
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/08/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      I began receiving marketing mail delivered by the US ************** from Toyota of Portland on 12/22/23 for a person who had not lived at this address for three years at the time I received their first piece of marketing mail. Today I received my third piece of this same marketing mail for this same person from Toyota of Portland. This is attached to this complaint. On 12/22/23 I called Toyota of Portland and talked to Perneil in ********* Services. I told him the person the mail is addressed to has not lived here for three years and that I did not want to continue to receive this mail. He took my address and phone number. I also gave him the name of the person the envelope is addressed to. He said he would send a message to their ****************** so this could be resolved. On 2/8/24 I again received this same piece of marketing mail for this same person. I again called Toyota of Portland. I told the woman who answered the phone what I told ******* on 12/22/23. She said she never heard of a concierge services at their dealership, and that Toyota of Portland offered no such service. I told her the marketing mail I'm receiving is supposedly sent by *****************************, General Manager. I asked to be transferred to him. She transferred the call. It was picked up by a person who identified himself as *******. I asked to talk to *****. He said ***** was out of the office. I told ******* about my conversation with ******* on 12/22/23. He said there was no one at their dealership by that name but did acknowledge they had concierge services. He said he would give my information to his office manager. Today I received my third piece of the same marketing mail from Toyota of Portland for the same person who has not lived here for over three years.
      Read More

      Customer Reviews

      8 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Steven W.

      1 star

      03/28/2024

      New Prius Prime purchased in December 2023, with extended warranty Car failed to start on Saturday, March 22, 2024. I called ******* and they took my phone number and email, and said someone from Service will get back to you. No one did. On Monday, I called again. Same result: someone from Service will get back to you. No one did. Tuesday I connected to Dax in Service. AAA towing came and took my car into ******************. No one notified me of receipt of my vehicle via any means.Tuesday I connected to service. They said Dax was out until Friday, and maybe someone would look at it by the evening. No one called me back.Wednesday I did not call ******* I had to use Lyft to attend a funeral Today, Thursday, I logged-in to ******************, and saw no indication that my car was having service, I texted with a rep who said her records did not match what I was reporting, and she would have an advisor call me 6 days, no car, no status, no loaner, nothing

      Toyota of Portland Response

      04/02/2024

      Dear *****,

      I am *****************************, the General Manager at Toyota of Portland. I have received your message regarding the challenges you've encountered with your new Prius Prime and the service follow-up. First and foremost, please accept my sincerest apologies for the frustration and inconvenience this situation has caused you, especially during a time of personal loss. This is far from the standard of service we aim to provide.I want to assure you that addressing this issue is my top priority.

      We will immediately investigate why your communications were not responded to promptly and why there has been a delay in servicing your vehicle. Additionally, I am personally overseeing your case to ensure that your Prius Prime is thoroughly checked and any issues are resolved without further delay.To make amends for the inconvenience caused, we will also arrange a loaner vehicle for your use until your car is fully serviced and ready for pick-up. I will have one of our service advisors contact you within the next few hours to confirm the details and provide an update on your vehicle's status.

      Please feel free to reach out to me directly at ************ if you have any further concerns or need immediate assistance. We value your trust in Toyota of Portland, and I am committed to restoring that trust by resolving this matter to your complete satisfaction.

      Warm regards,

      *****************************

      General Manager

      Toyota of Portland 

      Local BBB

      BBB Great West + Pacific

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