ComplaintsforEyeStyles
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/30/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I originally purchased frames and ordered glasses at Eyestyles. At the time of purchase I was told I could make return on my glasses. After my purchases and my glasses were unwearable I asked for a refund or exchange. I was repeatedly pressured to keep my frames and was not offered an exchange or refund. When I continued to ask for a refund, I was told that a refund was not going to happen, however I could do a one time exchange. It was my understanding after a conversation and email from this company that I could do a one time exchange for frames/eyeglasses of equal or lessor value. I found a pair of new glasses and was told they were the same price. I was told by the optrician no money was owed. I left Eyestyles and then was called back saying I needed to pay $271.00. Eyestyles has the original glasses that were not wearable for walking or driving. They have refused to exchange my glasses unless I pay additional money. I have already payed $671.00 for the first pair of glasses.Business response
11/14/2022
Unfortunately, we cannot respond to the BBB based on HIPPA Compliance Laws for the safety and security of those that *** or *** not be involved. Any resolution or explanations will be handled directly and those perceivably involved must contact the local business directly.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.