Customer ReviewsforAtlas Management LLC

have to give one star to write a review. I would give negative 10 stars. Atlas took over in January, 2024. They put a notice on the door, asking for permission to communicate electronically, I never signed or agreed to it, but no other communication was used- strictly electronic, no mail, post on your door etc. Before Atlas took over our building the grounds were maintained properly and kept clean, when Atlas took over NOTHING WAS DONE UNTIL A COMPLAINT WAS SENT. The common areas were never cleaned, worst of all the garbage location was not cleaned and got so nasty I had to stop using that entrance/exit. Maintenance requests went unanswered for months, including 2 leaks in my calling, one was a grey/black substance that actually crystallized like an icicle, the other created a bubble in the paint on the wall. Never addressed, until the THIRD request was submitted, someone came in and attempted to fix one leak, the bubble in the paint was poked with an ink pen and confirmed that it was liquid, NOTHING else was done, with that until months later, I got a message about past maintenance requests being followed up on, (still nothing as done) One staff member to the next, you get a different story/answer!! my move out is still not resolved. I have requested documents several times, and dont get them sent to me, or get a response concerning my request. I have had slum lord management that was better than this and Atlas is a whole big huge company, Fing up peoples well being, comfort, and peace! Atlas is GREEDY, and does not give two F**ks about people, they just want money!!! I see they get a chance to respond to reviews, dont bother wasting your time sending some fake cover story response in the efforts at making the business look better, (fake s**t) best to contact me privately as I have been waiting for weeks to talk to someone! Worst property management company in all my 22 years of renting anywhere in the **!!! BBB RATINGS PROVE IT! DO NOT RENT FROM ATLAS!!!!

Hi ******,
We are very sorry to hear that you had an unpleasant experience while residing at one of our properties. We value your feedback and appreciate you reaching out. I have looked into each of your complaints, and I see that all work orders for the unit were completed and there were no additional requests received for ongoing issues inside the unit. I also wanted to confirm that the common areas and trash area were contracted with vendors to be cleaned on a weekly basis. It also looks like a partial payment was made the month of the move out which resulted in an outstanding balance on the account. To further discuss your concerns, please feel free to contact us and we would be happy to help, ***************************************. 

The property managers are unresponsive and do not return calls. They accessed a late fee onto my account after my rent was paid. When I try to reach out to discuss this charge I get no response. The phone number provided to call goes to a voicemail with and out of office message for Christmas 2023. This gives the impression no one has checked the voicemail is 5 months. Yet someone is accessing late fees. This seems to be a serious issue in the case if an emergency if we have no way to contact our property management. The cherry on top was not having hot water for 7 days. We weren't refunded for that and were expected to just not have hot water for a week. Yet I can't get a call back to address a charge on my account.

Hello ****,


Thank you for reaching out! After speaking it looks like the late fee on the account was removed earlier in the month, and that you have also been provided with the updated phone number to contact the onsite manager. We are always happy to help address your concerns and urge you to contact the onsite manager directly for further assistance. If they are unavailable, please leave a voicemail or text message and we will get back to you within 24 business hours. 

Slum lords. Completely unprofessional and have no business being a property manager. Swimming pool is a filth ridden hole that they only clean up once a year to try to trick new tenants and once they have new tenants they let the pool and the rest of the property go to h***

Hello, thank you for bringing this to our attention, it is unfortunate that you've had this experience with one of our properties. Atlas Property Management strives to be the best in the industry and if this is to be true, this is not what our company stands for.
We invite you to reach out to our corporate office so that we can better assist and understand the poor experience you have had. We are having trouble finding you in our records as a tenant of ours, please contact our office so that we can better assist you. 

I rented from Atlas Property Management at ********** Pointe for a year and a half. The unit that I was given was in poor condition and dirty. During my time with them, ********** Pointe management changed 3 times (*****************************). The current property manager can't find my move-in inspection paperwork and therefore I have not received a single ***** back from my $900+ deposit. The worst part, they don't answer my calls, I leave voicemails and no one calls me back.

Dear ***********************,

Firstly, I apologize for any frustration and inconvenience youve experienced. We take great care to ensure that our residents move out process is properly managed, although there was a transition in management during your move out process, so in this occasion we can see how our standard was not met. ****** was just filling in at the property while we looked for another manager to fill the position. I did not receive any voicemails from you; however, I did refund your entire deposit. You should have received it, if you have not, please contact me. And If you have any further questions, please reach out to me directly at ************. Thank you! 

*********************
Portfolio Manager

No communication what so ever. I had called and left 2 voicemails, and 2 emails asking what additional documents besides a 2 year old irrelevant tax return were needed. NO WORD. Then I get a denial letter. Hello...what documnets do I need to turn in?When touring in person the agent was unfriendly, the house had water issues and was a mess. Literally, no one in their office or the application reveiw company had the decency to respond. Such poor service!

Hello *******, we are sorry your application was denied based on the information that was received from you. We use a third party screening company which is very busy and receives a lot of calls and emails from applicants. Based off the information they requested and the screening criteria they made their determination. As far as the home tour, you were informed in the beginning that there was some construction happening and that there would be cleaning completed prior to anyone moving in. Thank you