ComplaintsforPattieshoes
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/29/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered 2 pair of boots on 3/8. Immediately after I placed the order I emailed the company asking if they could expedite shipping. After several emails and no response, on 3/22, order was not shipped yet, no response to previous emails so I then emailed about cancelling the order. Their website says delivery within **** bus days. No response on the cancellation email. I now got an email that these are being shipped from *****. This is misrepresented that the company is in ****** but shipping from *****. They say they offer unconditional 14 day return and have 24 hour customer service. I cant even get a response about sending these back when they do arrive. Ive also filed a complaint with my credit card. All my emails to customer service have went unanswered since 3/9. There is no phone number listed to contact them.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.