Business ProfileforTrovatrip, Inc

I HAVE A DEATH IN THE FAMILY AND TROVA TRIP REFUSES TO CANCEL MY TRIP AND RELEASE ME FROM THE $2026.16 trip PAYMENT PLAN LOAN THAT I HAVE WITH AFFIRM. AFFIRM IS WILLING TO CANCEL MY PAYMENT PLAN BUT TROVA TRIP REFUSES.ON 2/17/2024 I booked a group trip with Trova Trip influencer/content creator to "Indonesia with Jazz" travel dates are Apr 21, 2024 - Apr 27, 2024. I entered a payment plan to pay for the trip through affirm, totaling $2026.16.On 3/4/24 I received sad news of a death in my family. I immediately notified Trova Trip view email and they stated they cannot cancel my trip and that I am liable for the full amount of $2026.16. I tried contacting them over the phone and you can NOT speak to anyone over the phone, I advised the influencer/content creator who organized the trip to speak to their agent and that was no help. This trip is over a month away, affirm has NOT started taking out the payments as of yet and with a death in the family I still can't cancel my trip?This is robbery. This is inhumane. This is unfair. Where are the exceptions for deaths? Trova trip continues to email me generic automated responses advising that I can't cancel. Are there any live agents or executives? I am distraught and need assistance to cancel this trip and not be charged asap.