ComplaintsforBob's Auto Sales Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a car paid in full from this business and they have not provided me with the ****** to my car. I have made multiple requests and they always give me a different excuse as to why they did Can not provide it. They send me a letter saying they have 30 days to provide it but it hasnt been fulfilled. I paid $4950 for It and at purchase i was told I would receive the title in two business days it has now been 41 days and I still have not received my ****** and no one has made an attempt to contact me in regards to my title.Business response
08/08/2022
Please see attached response and documentationInitial Complaint
05/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought a travel trailer in Dec of 2021 bad enough that saw a sucker coming. We are still waiting on the title. Every time we call no return calls. And they say their title clerk doesn't do her job multiple excuses.Just want the title. I have put too much money into this trailer now. I believe 6 months is plenty of time. Can't do anything until I receive the the title to transfer to my name.*************************** ***************************.Business response
06/10/2022
BOB'S AUTO SALES, **** **** ************* A VE ********, ** 97266
************
06/08/2022
TO WHOM IT MAY CONCERN,
My name is ******. I am the title clerk at Bob's Auto Sales, **** I am responding to a
letter/complaint we received. The complaint was submitted 5/24/2022 and was assigned ID of
********. This is regarding the customer stating they did not receive the title for the unit they
purchased. I want to apologize they did not receive the title. I did mail the title to Antonio
****** at the address they provided on 12.10.2022. Unfortunately, it seems they didn't receive it.
When I did not hear from them anymore, I had assumed they had received the title. After reviewing
all documents, I was able to fill out a lost title application. I am sending lost title application
to ****** DMV with dealer expedite. Turnaround time normally is approximately 2 weeks. Once we
receive the title back from ****** DMV, I will mail it directly to the customer with a tracking
number. Especially with how the title that I mailed got lost in the mail, there definitely will be
a tracking number. I do sympathize with the customer. I do sincerely apologize. With how it was
lost in the mail, it was out of my control I am happy that we are able to fix this and provide the
customer with a title. I am mailing the lost title application today 6.9.22. I am estimating to
have the title back to me by 6.24.22. I will call the customer and verify the address of where I am
sending the title. With this happening a tracking number will now be on everything I send out usps.
To sum this up, I mailed the original title to the customer on 12.10.2021. With the customer
stating they did not receive it tells me that it got lost in the mail unfortunately. We strive to
make our customers happy and help them in any way we can. Thankfully this will be resolved in a
couple of weeks. If there is
anything else you need, please contact me.
Thank you
***************************Title Clerk
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.