ComplaintsforJD Auto PDX LLC

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used 2007 ****** Impreza from JD Auto PDX LLC on 5/18/24. Originally one of the salesman had said he would give me a discount and would include a 3 month warranty for no additional cost because I said I would be paying in cash, however when it actually came time to purchase the vehicle a different salesman said that they could only include the 3 month warranty for no extra charge at full price. I paid the full price and they would not let me take it to a different mechanic-they did say I could bring a mechanic there, but my AAA certified mechanic doesn't do that. Only a couple weeks after buying the vehicle, I took it into my mechanic and he found that the alternator is weak, the head gasket is leaking oil visibly, transmission fluids are dirty, oil is dirty even after a report of an oil change happening in August. I checked my 3 month service contract and NONE of these issues are covered. Gaskets are only covered if part of a covered repair. My mechanic is estimating up to $5,000 to get the head gasket fixed depending on what else they find. I did purchase it as is, but I purchased it under the impression I could return the car within 3 months if there were issues. They did not thoroughly explain the contract included with the price and as a result I ended up signing a lot of paperwork without knowing/understanding what I was signing. I would like them to either replace the alternator and fix the head gasket, allow me to trade the vehicle in for another, or give me my money back. They were not transparent about the major issues with the car.

  Business response

  06/04/2024

  ***** we apologize for the miscommunication. Typically when purchasing a vehicle at our asking price we include a 3 month 3 thousand mile warranty with the vehicle. If the sales man you were working with had offered you a discount, this is without warranty. Nonetheless, You did purchase the vehicle for asking price and we did include a 3 month warranty with your purchase. As for pre purchase inspections, we encourage mobile inspections. We have had various issues with off site inspections, therefore now we only allow on site (mobile Inspections) of whoever you may prefer. We were just trying to help by giving a few suggestions of mobile inspectors that have come in the past. You did purchase a used vehicle, we had the vehicle inspected prior to sale, voltage on the battery and alternator were good. As far as oil it had been changed, (even showed on carfax) and a small oil leak does not mean the vehicle has a head gasket. We included the warranty because the vehicle passed the inspections and passed DEQ. 

  Customer response

  06/04/2024

   
  Complaint: 21798109
  
  I am rejecting this response because: I trust a AAA certified mechanic to tell me the truth that it is in fact a head gasket leaking oil. I've attached the inspection report here. The dealer failed to disclose material defects and nonconformities in this car and that is unfair trade practice. I would like my money back and I will be hiring an attorney if that does not happen.
  
  Sincerely,
  
  ************************************

  Business response

  06/25/2024

  *****, we have been trying to reach you on multiple occasions. We hope you understand you purchased a used 2007 ****** Legacy. We did offer you a 90 day warranty that covers failures on the vehicle, the vehicle head gaskets are not failing but showing signs of wear, to be expected on a 17 year old vehicle. However a mechanic will obviously recommend doing a head gasket on a 2007 ****** Legacy. You never reached back out to the dealership after the sale, we are more then happy to help fix some of these small issues you are having like a weak alternator and leaking head gasket. We are even willing to buy the vehicle back as we stand behind our vehicles. As stated above we have sent multiple text messages to you and have called and left voicemails multiple times. Please feel free to reach out to the dealership to get this situation resolved. **************

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  12/24/2024 at 12:30 pm Went to look at a car they are selling to purchase for my wife, I ask the salesman *** if we can take it to my wife work, he said yes I can take it myself to give him $100 and he will take it off the sale price. Went I return I told him there were issues on the dashboard and I want it my cash back st 1pm, He refuse to give back telling me it was nonrefundable. He never told me that. I would not have done it.I had show him my car he could had kept my car keys as collateral. I ask to speak to a manager or owner, He claims he is the owner and will not give me my money back.

  Business response

  01/26/2024

  refunded. 

• Initial Complaint

  10/14/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Thursday the 12th of October 2023, I had planned on purchasing a 2018 escape with help through my credit union for financing the vehicle. My credit union denied the loan agreement for one reason or the other. And we received a phone call that we may have to return the car. Which had thrown several codes on the cel during the drive home. We returned the car to them expecting to resend the deal that the credit union refused to agree too. Now jd auto is holding my **** dollars as collateral and trying to force me into signing a new deal for more money out of pocket. They have made the claim that they will return all but 500 of the deposit which I offered as a down payment to lower my monthly payment. At no time was I required to provide a down payment, I made my own choice to put money down toward the loan. I gave them **** dollars and have received nothing back. And I have returned the car to them fulfilling my signed spot delivery agreement.

  Business response

  10/14/2023

  *****, You purchased a 2018 **** escape from our dealership! You came in with your own pre approval, so the bank did not decline the loan like you say they did. You are 100% approved and Signed every single document to show purchase of the vehicle. You chose to put more money down to lower you monthly payment and because you wanted a warranty and gap insurance! We went above and beyond to make the deal work even giving you a discount on the vehicle! You purchased the vehicle in good faith and took it home that night! The next day you called and said the vehicle had a check engine light, ****** answered your phone call and told you no problem bring the vehicle back and we could get it fixed for you! It was a simple coil pack and we added a set of spark plugs to ensure that the vehicle is ready to go! Which we indeed did fix for you. However at that point you wanted to unwind the deal? We simply told you there would be a 500 restocking fee to unwind the deal and you took that to heart. You decided to return a vehicle for reasons no one is aware of because the vehicle was fixed and driven through a drive cycle with absolutely not a single issue. If you would like to go down the route of making us look bad, I am more then happy to post pictures of the full contract of you purchasing the vehicle! Nonetheless, we are still allowing you to back out of the deal for absolutely no reason! 

  Customer response

  10/16/2023

   
  Complaint: 20734787
  
  I am rejecting this response because:

  I have attached all of the documents JD Auto has made the choice to refund me $1500 instead of the $2000 I put as a down payment toward the loan agreement. A $500 restocking fee is not listed anywhere on the contracts that I signed. In fact I made the choice to offer $2000 to receive lower payments.I was never told I needed to make a downpayment nor that there is a non refundable restocking fee of $500. 
  
  
  Sincerely,
  
  ***************************

  Business response

  10/17/2023

  JD AUTO PDX LLC has all documentation showing you purchased the vehicle and signed every contract doing so! You also came in with a pre approval from Red ****************** for a certain dollar amount (*********) out the door final price. YOU chose to add a warranty and gap exceeding the amount approved for and this is the reason you put a down payment. You then decided you did not want the car after the sale and signing all contracts to show you had purchased the vehicle and giving us **** for a down payment on the vehicle. Out of good faith we allowed you to return a vehicle with absolutely no issues for a small fee for time wasted, having to ********* the car, price of advertisements and telling other customers the vehicle was already sold.  

• Initial Complaint

  09/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  -Bought the F250 Truck 9/16/2023 -We drove up 2.5hrs to see the truck that they promised was in great condition -When we got home we realized that it was leaking a fair amount of oil and when we opened the hood, there was smoke coming off the engine, -We took it in to get it checked out. -Later that day we got a call about the truck needing a new engine as there was so much pressure built up that it blew the oil cap off and made just about every gasket leak oil. In addition to the excess pressure build ** in the truck it also had a bad break booster which could be a very dangerous situation. -Last night I called and talked to Jad he seemed to be willing to work with us a little bit but asked us to get another opinion which we did today, and they confirmed that we did indeed need a new engine. When I called JD Auto back the guy that answered the phone told me because we didnt buy a warranty there is nothing, he is willing to do to help us out.I understand that what they did is not "illegal" but it should be as it's like they stole $18,000 from us + the cost to replace engine. Total in $38k for a truck only worth $20k on Carfax

  Business response

  10/18/2023

  Customer called about the vehicle before heading down to purchase the vehicle. Our sales guy disclosed the vehicle had an oil leak and even gave the customer a $2000 discount for the leaks and wear and tear on the truck! The customer chose to decline the warranty and take the vehicle as is! 

  Customer response

  10/23/2023

   
  Complaint: 20633187
  
  I am rejecting this response because:

  The statement back is full of lies and has been skewed to try and save the sellers reputation. I was told there was a small leak before making our way to the dealership but that the truck had been checked out by their mechanic before the sell and was a good clean truck inside and out.  What wasnt divulged was that the pressure build-** in the engine was so bad that oil was leaking from almost every gasket and shooting out smoke, and they sold it to me with a broken break booster which could have been extremely dangerous if it had failed as we were driving back home. As far as the money. We brought just over $18k for the truck and WA licensing (No talk of the oil leak) so they would have taken the cash or wouldnt have had a sell. We had it for a total of 2 days and realized that the oil leak was so bad we needed to take it in to get it checked out. So, we brought it to a well-known **** repair shop in our area and we were told that it had a blown engine and would need a full replacement. My girlfriend then called *** and he asked her to get another opinion which we did the next day.  When she called them back the person that answered the phone was extremely rude and would not listen to anything she had to say.  Knowing that they would not have any ramifications to their actions they told us to do whatever we needed to as we didnt buy a warranty, so they no longer wanted to talk to us. For the last 3 weeks the truck we bought from JD Auto PDX is sitting in a shop getting a re-built engine. An oil leak is one thing but selling us a truck they knew had a blown engine is completely unethical. The reason I know they knew is there is no way a reputable mechanic wouldnt have seen that the engine was blown when doing an inspection as both the mechanics I took it too showed me what the issue was right off the bat.  This does not solve any of my concerns and I dont accept JD Autos reply as a reasonable rebuttal or solution.
  Sincerely,
  
  ***********************

  Business response

  11/08/2023

  We have attached the audio files in the previous response to show that the oil leak was disclosed before the time of sale. There can always be "if" possibilities in any situation. However there were no issues with the break booster and it did not fail. We also had the truck inspected and disclosed what the inspection said which was the truck had oil leaks. Oil leaks do not cause an engine needing to be replaced unless it ran out of oil and the customer continued to drive it causing oil deprivation. The truck was pressure tested before time of sale and came back with no issues of high pressure fuel pump or leaking any boost. There was also a $2000 discount for the oil leaks and the vehicle was purchased as is with the seller being aware of this. 

  Customer response

  11/09/2023

   
  Complaint: 20633187
  
  I am rejecting this response because:

  JD Auto is skirting issues and dodging the real problem which is not having integrity. Attached,are some pictures from a video ************ took during our visit to try to figure out what was going on. From the picture's you can tell it had built up pressure in the engine. The cap even lifted as they unscrewed the lid. Im happy to share the video but Im unable to upload on this platform.  The $2000 off had nothing to do with the oil leak. I dont understand why they would be lying about something like this but again they make it their mission to get out of sticky situations, so I guess I understand.It had a hole in the piston which created a ton of extra pressure. We have spent $12k so far rebuilding the engine so it runs properly. Even a simple search on the internet will tell you that the tuck can still run it just doesnt run well, causes a ton of issues, and will need to be replaced. At the amount we paid for the truck we should have never run into this kind of expense.  JD Auto lives by the moto if you dont ask, we wont tell! 
  
  Sincerely,
  
  ***********************

  Business response

  11/16/2023

  The truck purchased had previously been bullet proofed from the last owner. ******* called about the vehicle before coming down to check it out and we disclosed all the reports and even told him the vehicle had an oil leak. There was a $2000 discount given for those leaks. ******* states the $2000 was not for the leaks however we would not give a discount on a vehicle for no reason? As stated before oil leaks do not cause engine failures however driving the truck with no oil will eventually cause failures. On multiple occasions oil leaks were discussed and brought to *******'s attention. This complaint is not about integrity it is about the vehicle purchased. You state "if you dont ask, we wont tell" which is clearly not the case as we disclosed all the information about the vehicle before time of sale. The recording was uploaded for a reason, it shows us telling you about the oil leaks before even coming to check out the truck. The $2000 discount was given due to the truck leaking oil from rubber gaskets which cost far less then $2000. 

  Customer response

  11/21/2023

   
  Complaint: 20633187
  
  I am rejecting this response because:

  It feels as though we are going nowhere. I just hope you do better in the future for your customers as you are selling vehicles with major issues and not doing your due diligence in checking them out fully before you sell them. You did say that there was a small oil leak but that there were no red flags and that you had a lot of vehicles lined ** in your service bay. The red flag should have been the amount of oil leaking and the pressure buildup in the engine when you opened the oil cap when running. An oil leak may not cause an engine to blow but a hole in the piston, and pressure in the engine does. The oil leak was because there was so much pressure in the engine that the gaskets could not handle the pressure and therefor it created a major oil leak. We checked the oil every day that we had it but again we didnt have it for more then a few days before we relinquished it to a shop and paid $12k. You stated in your message that you recorded that the price was fair we came with X amount of dollars, and we were not going to buy it if it exceeded X amount after tabs and WA state tax. I will no longer argue that point, but the truth is the truth. We are now in the truck for over $30k after 18k we paid you and 12k we had to put in so far to rebuild the engine. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/12/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My stepdaughter purchased a 2009 ****** Camry from JD Auto on May 30, 2023 with cash and was not offered the ability to purchase a warranty. There was an open cold beer container in the car when they first got in before the test drive which my husband pointed out and the sales person took it in the office saying that someone was going to get fired over it. We should have left then, but they went ahead with the test drive. The car was fine during the test drive, but the next day started shaking and running badly. We took it to our mechanic who discovered that it had a blown head gasket which was going to be $3610 to fix as well as needing new brakes and rotors. We have attempted to work with the dealership since May to no avail. They have constantly said they would have someone call us back. One of the owners hung up on m stepdaughter. I finally was able to speak with one of the owner's named **** who said that we did not purchase a warranty so they did not need to even speak to us anymore. When I told him that no one offered a warranty and had we been offered one we would have purchased it he said he would review the camera footage to see if that was true. Eventually he offered us $500 towards the repair to which I said we would need more since it was going to be almost 4k which is supported by documentation from the mechanic which I have forwarded to them. Since then I cannot get ahold of anyone and no one will call us back.

  Business response

  07/24/2023

  Customer was offered a warranty, Customer Declined warranty because they have a mechanic shop they are working with already and they signed all AS IS Documents. Customer looked at the warranty contract that was printed in front of them and the Buyer Denied all service contacts and did not want to purchase a warranty. Customer declined warranty and denied coverage. 

  Customer response

  07/24/2023

   
  Complaint: 20313167
  
  I am rejecting this response because:
  We were not offered a warranty at all. That was expressed to the owner **** who said that he would review camera footage to verify, I asked in 3 later conversations whether that was reviewed and it never was. If we had been offered a warranty we would have purchased one. 
  Sincerely,
  
  *****************************

  Business response

  08/04/2023

  Customers are all offered warranties on vehicles and it is their choice whether or not they chose to accept it. The warranty is displayed on the sales desk as soon as you sit down to sign any paperwork. Customer was additionally given $1000 off purchase price and signed all as-is waivers and we owe forms and chose to decline the warranty.  

• Initial Complaint

  06/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Friday June 9th, 2023, Saw a ad for a beautiful 2014 dodge ram **** listed price $36,9k with ******* miles **** the dealership confirmed the truck is there confirm the price said that we would be on our way with in 30 min When we got there, we are walked out to the vehicle and as we were looking at it was informed that the advertise price was incorrect was actually $2000 more at $38,9k asked if they could at least match the price that was listed on The ad, was told they would take $1000 off to meet in the middle not the best, but hadnt derailed us yet Test drove, decided to make the purchase While signing all the paperwork we realized that the mileage was almost **** miles more than listed. I asked about the multiple misprints in the ad, and was reassured. everything else was correct.. We lived in ******* area and asked if the truck could be delivered Did not receive the truck until Friday (06/16/2023) morning from transport company within 6 hours and less than 10 miles drove the check engine light comes on. We plug-in the sensor reader that came with the truck to say that the *** sensor needed to be replaced Not really knowing what that was. We drove it home and the truck started driving with engine sputters We called our local shop that weve been going to for years and they told us they could get us in on Monday (06/19/2023) but may not be able to to look at day it until Tuesday (06/20/2023) Long story short two *** sensors were out and the cost to replacing and program is almost $6k I have called for days (since 06/19) trying to get a hold of somebody at JDs and only been promised a call back and just over all just a brush off. Finally I get a hold of the owner/manager ****** today (06/23/2023) who basically told me this happens when you buy a used vehicle He did tell me that we could bring it down there they would have their mechanics look at it and maybe replace a sensor but no promises But mind you, I am 4 hours north Cannot drive it down there

  Business response

  06/26/2023

  Customer denied warranty that was offered at the dealership. Customer states she purchased a warranty through her bank. Customer denied warranty contract at dealership because she purchased a warranty through her credit union. We gave her the option to bring it down to our mechanic to diagnose it. Customer denied 

• Initial Complaint

  06/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 6/7/23 my husband (*********************) and I purchased a vehicle through JDX. It is a 2015 **** Explorer. We live in ******* and had been in contact with JDX leading up to the purchase including exchange of pictures and reviewing the vehicle sale ad posted on several vehicle sales websites. Our bank Montana ******************** wired the funds $18,500 to JDX on 6/7/23. $18,000 for the vehicle sale price and $500 for the delivery fee to *******. The dealership and sale ads reflected that the vehicle was in "excellent condition inside and out". The vehicle arrived in ***********, ******* to us on 6/11/23. The vehicle is not in the condition the dealer posted about. There are several imperfections and some of those include that all the interior panels appear to have been spray painted, the wheels have been spray painted, the vehicle needs detailed, etc. We have attempted to reach out to the dealership to discuss options and have been met with the "owner" hanging up on us and refusal to issue us a refund. This vehicle is nothing compared to the one we thought we were purchasing. I have submitted a ****** review as well.

  Business response

  07/13/2023

  On 6/7/2023 ****** and ********************* purchased a 2015 **** explorer from us (JD AUTO PDX). The vehicle was described as excellent condition inside and out , however was delivered to the customer dirty. Upon receiving the vehicle ***** called the dealership wondering why the vehicle was delivered "dirty". In response JD AUTO PDX offered to take care of a detail of the vehicle at any detail shop of ****************. ***** then did some research and came back with a $2000 quote for a detail of the vehicle. Being in the auto business for over 7 years we were astonished at that quote knowing very well there are no details for $2000. The dealership then told ***** that quote he had gotten for $2000 was too expensive and we could ship the car all the way back to ******** and get it detailed and shipped back for the same amount. JD AUTO PDX offered to mail a check for $500 to help cover any detail fee that ****** and ***** may incur and would also be willing to help cover whatever "spray painted" plastic pieces the customer was talking about. After offering to help, ****** and ***** did not want to work with the dealer and started to demand a refund on a vehicle that is 100% Mechanically sound and exactly as described in the photos and description. They then went on to leave multiple bad reviews on multiple platforms on both of their accounts. All over a simple $500 detail.  

  Customer response

  08/10/2023

  That is very incorrect! Once the Explorer was delivered to us we immediately noticed that the interior was trashed. Besides the garbage, the disgustingly dirty and stained carpet and awful cigarette smoke smell, we noticed that all the interior plastic trim was spray painted and now appears to be cracking and fading, leaving them looking very old and worn. We contacted JD Auto who told us to get a quote from a detail shop. We took the vehicle to the detail shop and received an estimate. The estimate from the detail company reads as follows, "Interior panels were sanded and painted. Paint is flaking off in spots and is unable to be repaired with just a detail. Plastics would need to be replaced in the full interior. This was not caused by normal wear and tear in a 2015 model. It was heavily abused by the previous owner". I have this invoice for reference. We then took the Explorer to an auto body shop to get an estimate to replace the plastics in the full interior as recommended by the detail shop. This auto body provided us a quote to replace the damaged trim and that estimate is $2,891.00.

   

  My husband ***** sent this quote to JD Auto and they couldn't understand (and still seem to not get it) that our concerns aren't just the fast food garbage scattered about the car. It's about all the interior trim being damaged and not disclosed to us prior to us purchasing this vehicle. JD Auto stated this vehicle was in excellent condition and it is far from that. Since the auto body quote was provided to JD Auto we have not heard back from them. I, myself, have attempted to call the personal number and the office number and have never received a call back. I submitted a complaint through Better Business Bureau and ****** reviews (only from our accounts) leaving honest reviews of our experience with JD Auto thus far. At this point in time the interior detailing is the least of our concerns. The ** does not work in the Explorer and hasn't since the car has been in our possession. The ** lines are completely destroyed and we are having to pay $2,400 just to have working **! It was never disclosed to us that the ** wasn't working and would need to be repaired. The heated and cooled seats don't work. The "crash detection" doesn't work. The tilt and telescopic steering wheel doesn't work. The cruise control doesn't work. The heated steering wheel doesn't work. The check engine light is on. The backup camera doesn't work. The driver side inner tie rod is bad. The interior carpet is coming apart and severely stained.

   

  We purchased this vehicle because the ad stated this Explorer was in "excellent condition inside and out, runs and drives like new". I have the ad saved from JD Auto. JD Auto never disclosed that all these features listed in the ad were not working properly. We never agreed on taking $1,000 off the purchase price because of "wear and tear". My husband offered $1,000 less than the asking price due to market value, not because of the vehicle's "wear and tear". If we knew about the "wear and tear" we wouldn't have purchased this vehicle. If the vehicle was in "excellent condition inside and out" as their ad stated we wouldn't have to take $1,000 off the price to cover the "wear and tear". JD Auto never disclosed to us that they were going to pay half of the transport fee to *******. We were told it was $500 and it was our responsibility, nothing about them covering half and that was never agreed upon. In order to get this vehicle to the condition that JD Auto stated this car was in, we will be paying over $8,000. JD Auto knew of the mechanical problems this vehicle had, knew we were in ******* and unable to test drive it and/or look over the vehicle and took advantage of the situation so they could sell this lemon and move on!

  Business response

  08/25/2023

  The **** explorer was advertised as a used vehicle. We do not sell "brand new" vehicles. It was advertised in excellent condition inside and out however upon receiving the the explorer ****** first complaint was about the detail. The dealership offered to reimburse 500 for a detail of ****** choice. The vehicle was never smoked in and had no "smoke" smell or any evidence of ever being smoked in. No ***** or cigarette marks. We do apologize for the vehicle being received dirty and have since stopped using the transport company that transported the vehicle. We have all our vehicles detailed by a 3rd party detail service and this vehicle was clean before it left the lot (please reference the photos at time of sale) however with good faith we were still willing to help the customer in getting the vehicle re-detailed for them. That was not enough, they wanted body work to be done now. When looking at the photos of the vehicle there are no parts that need any type of "body work" besides the rear panel near the window having a crack in it. This is a plastic component that retails for 120$. Attached you will find photos at the time of sale before the vehicle was dropped off to ****** and her husband. Including photos of the "spray painted wheels" which also had brand new tires on them! We also have photos of the rear view camera working and all other described parts that were "bad" in the customers opinion not reflecting the same as our photos of the same vehicle. BBB will only allow us to post 5 photos, however we have photos of the rear view camera working and a clean interior on the vehicle. 

• Initial Complaint

  03/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I could write a book on all the circumstance around our encounter with J/*****. We are seniors in our 70s, my wife is the one mdeicaly/ legally responsible for her 92 year old mother with alzheimer's and her brother. So after finding at JD/AUTO an F150 that would be easier to get great grandma around in than our Super duty is. I contacted them,and working with *** we struck a deal on Saturday via texting and calls ,on Monday I called to confirm the address and ask if the tires had a snowflake or if I would need to get tire chains for the truck *** only told me the tires are good and I asked if the deal was still on ,he said yes and I told him we would be there on Wednesday ,later I texted to ask for a copy of the carfax and sent a picture of my vin number . So we arranged a caregiver for great Grandma for Wednesday all day at $40 pr hour ( to be a day of rest for my wife ) then Wednesday morning we left home in a snow storm to go 170 miles mostly on icy roads to get our newer truck, texted from Madras to confirm we were coming (no response). We got there ,I went in and met *** he asked if he could help me so I introduced myself and described the truck I came for ,he looked it up on ******** and told me it had sold four days earlier, seeing that I was angry he apologized and offered to show us other trucks , none of which were what we were looking for, he did apologize again and offered to buy us some fuel which never happened. So we drove another 170 miles home empty handed and got a rock chip/crack in our windshield which now needs replaced. Since then the EMTs have been called for great Grandma 3 times ,she spent 3 days in the hospital and this morning at 3AM I had to take my wife to the ** they determined her collapse at 1AM in her mother's kitchen was not her heart fortunately, it was determined stress and fatigue. So I cannot give them a good review even though *** said he was unaware his partner *** had made a deal with me.

  Business response

  03/22/2023

  ****** we apologize for the inconvenience you went through, The truck you inquired about had sold and there must have been some type of miscommunication. I did go back and check to see if there was some type of deposit or hold on the truck and there was not. Deposits or holds are for this very reason. It is hard to take someone's "word" these days without any sort of deposit or commitment. Unfortunately the truck you were coming for had sold once you got to the dealership. We tried to go above and beyond by offering multiple other trucks in the same price range or even more expensive trucks for the same deal agreed upon for the inconvenience. During this whole process we did not try to undercut you in any way or sell you a "unfair value" truck as your son stated in his bad review as well. To compensate for the lost time and trip we were willing to sell you folks a truck that was 2000$ more expensive, newer, and less miles AND SAME SPEC for the same deal that was agreed upon. Even offered to fill up your tank for the wasted time. We are very sorry to hear about your 92 year old Great grandmas passing. However, you did not have to come in on a snow day, you chose to come in on a snow day. You also could have called and confirmed the truck was still available (as there was no deposit or hold) before driving all the way! Many things could have been handled differently, writing a small company a poor review (multiple poor reviews on different platforms from one person or family members) and also purely blaming us for your great grand mothers passing is morally incorrect. Especially when not even purchasing a vehicle from us.  
  

• Initial Complaint

  02/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This guy sold us a car with an obvious oil leak. Oil all over the ground when we looked at the car, the owner told me that oil was not from the car and it ran great with no issues. Barely made it home before check engine light came on. Called company and he simply didn't care. Told me I would have to buy the 500 warranty they sell

  Customer response

  03/15/2023

  This issue has been resolved by the dealer. He actually went above and beyond to help us and correct the issue.  I am requesting it be closed as of this date.

• Initial Complaint

  02/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  BUYER BEWARE!!!! Thoroughly looked over a **** ***** CRV from this dealer. Test drove it, it drove wonderfully. If you consider a vehicle from this seller, take it to a mechanic first!!! On the way home the * started flashing and then it stalled and check engine light came on while driving on I5! We believe it has serious transmission issues. It only made it to ***************. It was after 5pm so mechanics were closed. ******************* let ******* it there over night. It will be going to a mechanic in the morning.I texted the dealer but it appears they just simply dont care. I feel like a fool!! I feel so taken advantage of! I feel like another reviewer here says. Lipstick on a pig.

  Customer response

  02/22/2023

   
  Better Business Bureau:
  
   

  I would like my complaint closed as satisfied as the dealer has made things right. 

   

   

  *******

  OrWa Designs

  Business response

  02/22/2023

  Problem was resolved! 

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