Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On the date of 04/21/2024, I received a phone call from Seaport asking if I wanted to trade my truck in for a different vehicle and I explained to them that I would but only if they completely paid it off and no negative equity went on the new loan. I explained my position on this to the salesman (*****) and the finance manager (*******) multiple times during the transaction. After multiple hours spent in there lobby and having to get my mother down there to help sign over the paperwork from the old truck, my fianc, mother and myself were told multiple times that Seaport was buying my old truck at the amount that I owed on it. Well after a total of 6 hours spent there by the time it came to sign paperwork they put all 3 of us in a cramped office and had us sign the paperwork as fast as we could so as to make it almost impossible to read anything before signing it, which if we had been able to read the paperwork it turns out that they did not pay us the full amount of what was owed on my old truck but instead transferred over $10,334.19 of negative equity onto the new loan without informing us of this even once. I never would've traded in my old truck if I was gonna get negative equity added to the new loan. I was told multiple times that wasn't going to happen and would like to get the $10.334.19 back so I don't have to pay for it with interest. Especially since they told us multiple times that that is what they were going to pay for my old truck.Business response
05/14/2024
We have reached out to the consumer to address his concern. After speaking with the consumer we believe this has been resolved.Customer response
05/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
04/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a car here in February 2023- ******** had sold me my vehicle (2020 ***** spark) After not even a month later the check engine light came on checking the oil it was severely low and I added to it. This happened a couple more times until I found out I have an oil leak. ******** had told me I may need an oil change soon which makes me think that he was aware of this oil leak and still sold me a faulty car. Im a first time car buyer and I have to pay over **** dollars to fix this issue. The mechanic at seaport auto wouldnt ************* and wanted me to pay 70 dollars to get it diagnosed when I can go to a ***** dealership and have it diagnosed for free: this feels really scammy and Ive read multiple reviews online about this happening to other people as well..Business response
04/17/2023
We have tried reaching the consumer on the telephone number provided on the complaint and the call was unable to be completed. We have emailed the consumer and are awaiting a response. We will be happy to address her concerns when she reaches out.Initial Complaint
09/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Before purchasing a vehicle at this location, we were informed that the dealership provides a loaner vehicle for cars that will take longer to provide a service for. My check engine light is coming on and started flashing before I have made my first car payment. The service manager ***** transfered my to the sales manager ****, who denied this information we were told as well. Seems like they will tell you anything you want to hear to get you to buy a car at this location. Then they deny anything they said. All in all they want to keep our only other vehicle while they look at it to see whats is wrong and who knows how long that could be. Very unprofessional salesman and department to treat their customers who spend thousands of dollars at their buisness.Business response
09/07/2022
We have reached out to the consumer. She did purchase a extended service contract. We told her that we would be more than willing to look at her vehicle, and the warranty she purchased may cover a rental reimbursement depending on what is wrong with the vehicle. We also offered to waive the $100 deductible of her extended service contract if she brought the vehicle into our shop to be diagnosed. We also stated that we do not have loaner cars available, and that we will review that with our sales staff so there is no future misunderstandings about rental vehicles. It is never our intent to be unclear with a consumer, or have a misunderstanding.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,9:00 AM - 9:00 PM
MMonday | 9:00 AM - 9:00 PM |
---|---|
TTuesday | 9:00 AM - 9:00 PM |
WWednesday | 9:00 AM - 9:00 PM |
ThThursday | 9:00 AM - 9:00 PM |
FFriday | 9:00 AM - 9:00 PM |
SaSaturday | 9:00 AM - 9:00 PM |
SuSunday | 10:00 AM - 8:00 PM |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.