ComplaintsforPortland Water Bureau
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Complaint Details
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Initial Complaint
04/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
For the moths of February and March, my bill was $110. For this moth of April, the bill is $455.68. I called them to ask why. They **** to a wrong read on the meter. They said that I used about 30 gallons (which is normal) but was read at 8 gallons and because of that I have to pay more for the next 3 months before it goes back to normal. This is very unfair, they messed up and I have to pay for it.Initial Complaint
09/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On August 8, 2022, I received a billing from Portland Water Bureau in the amount of $1,350, due date Aug 29, 2022. Then, I immediately contacted Portland Water Bureau to inquire about the billing which I spoke to 5 different customer representatives that told me different stories. I informed them that I never ever was charged for this ridiculous billing since I came from ****** to **************** and finally relocated to Portland, OR. I was informed that a water inspector will be sent to my home address: **************** to check the water meter. I was then informed that there was no changes because the meter did not move. So, I had to contact American Home shield warranty and paid, $100.00 for a plumber to come in and check inside of the house to detect where the leakage was coming from. The plumber did, and nothing showed. Then, the plumber informed me that I should hire a leak detection to check the water irrigation system which I did. In addition, Portland Water Bureau had also suggested the same. I hired a leak detection technician, and was charged $400.00. He detected that there were water leaking from the pipes so he recommended I hire ****** System which I did and was charged $325 to repair the pipe because water was flowing out of the pipe. After repairing the pipe, I contacted Portland Water Bureau and informed the representative that I had to hire leak detection recommended by the Bureau. Portland Water Bureau informed me that the billing of $1,350 will be adjusted when the problem is taken care off. In the beginning, Portland Water Bureau should have informed me of the problem and why wait last minute to charge me $1,350. On September 7, 2022, *****, Portland Water Bureau contacted me that the billing will not be adjusted. I informed her that it is unfair. She was speaking so fast that I told her I am a disabled veteran with hearing problem, and speak slowly. Otherwise, email me. ***** failed to email me phonecon.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.