Customer ReviewsforEasyHaul.com LLC

I bought car from salvage auction then hired this company to deliver this car (09/05/23).They hired some third party towing company, which they did not do better background check. The driver was absolute disaster. Every time I called driver kept lying about delivery date. So finally he was delivering on Friday (09/08/23).To make story short the driver supposed to tow my car in flat bed but drove the car for 20 miles and car overheated and driver left the car on side of highway. The driver texted me location of car and turned off his phone. Then I drove to location and see car engine was hot and I could smell weed inside my car.Then I called ******** to resolve the issue, they said tried to contact the person that they hired, of course they are not able to reach him. Then they said they will investigate what happened and find new driver. It was Friday. My car was sitting on side of highway for 4 days. They were able to deliver only on Tuesday (09/12).Now, they removed the name of the driver from my order of their web site. Never seen such a business.

booked ******** to transport a motorcycle from ** to IA. The bike was picked up on the 30th of June with a scheduled delivery day of July 4. I knew that wouldn't happen as its a holiday but after it didn't arrive the 5th I called the driver who informed me the bike would arrive the following day, the 6th. The 6th came and went with no bike, tried calling the driver several more times with no return call and their VM was constantly full. After calling the main company I was told I would receive a return call which also didn't happen. The next day I receive an email saying they were sorry but the driver had "complications" and that my bike was at a "secure storage yard" pics included. The pictures show the bike outside leaning on a large piece of construction equipment with a chain wrapped around it...the bike is now 8 days past due for delivery with no end in sight and no more information from ********. I have contacted my attorney to help sort this out and sadly from what he tells me I think legal action will be necessary.I WOULD NOT RECOMMEND THIS COMPANY! wish i could give them 0 stars. My attorney is also looking into filing a formal complaint with the *************************** which I guess is the governing body for transport companies.

The vehicle was indeed a week past the delivery date, however the client was updated as to the reasons for the delay. Vehicle was also at a gated and secure yard being stored at no expense to the customer until the complications could be resolved with the carrier. We notified him on 7/11 that we are working on having the vehicle re-assigned + delivery made asap and our team will keep him updated. Photos of the motorcycle were attached.Client threatened litigation + attorney and began leaving negative + defaming reviews everywhere. We provided the customer with an update on 7/12 that another driver will p/u his vehicle today and will deliver on 7/15 + asked to confirm that and if he's proceeding with legal counsel then a full refund will be issued as client is breaching the agreement. Client failed to respond in time + continued harassment + threats of litigation so a full refund was issued + location of the vehicle provided to him. We certainly understand the clients frustration with the delay, however we apologized for the delays + any inconvenience caused, provided photos of the vehicle, accepted responsibility + assigned another carrier to p/u and deliver your motorcycle by the end of this week, and offered a discount for the inconvenience. As client did not accept and breached the contract we elected to cancel the order and issued a full refund.

I bought two vehicles in iaa auctions and the easyhaul company offered me the collection and shipping service to ******** ****** I contracted the service and paid for a private container for ****dls and when the container arrived in ******** there was a Tesla car inside the container that I paid for It was impossible to unload and import ****** and I had to pay ***** two to return the container to *******, *******, **, and they would charge for moving the vehicles to ******, ** so that I could import them to ******. The issue was that they were already in *******, **. they charged me ***** two to release the container and ***** dls to import them to ******* and already paying that amount they would see fees to move them to ****** ** which cost me and they sent the vehicles to copart to auction them to recover their fees to me generated a loss of ****** dollars

Shipping was paid for a shared container, loaded with another customer's vehicle, and shipped in a timely manner to ******. At arrival there, ****** Customs rejected the container so it was returned back to *******. Our company paid many fees to bring it back to the **, many at which were at our loss and not passed along to the customer.We also presented him with an option to pull the vehicles from ******* or arrange for shipping back to ******, both of which the client declined.

On feb 10, 2022...i won the auction from https://www.autobidmaster.com/ and paid since the first day i won it... i sent through bank wire $2792.00 for the salvage motorcycle + all papers and also for shipment by easyhaul.com (which the only shipment company offered by autobidmaster) which about $600... the first time they tried to pickup my motorcycle they text me that they can not haul it (without gave me an option what to do / only information) then i just wait.... after 1 week later i talked to the one who in-charge as ******** manager about the shipment of my motorcycle... he ask me whether i want that motorcycle haul in lying down position (which will causing more damages) and finally (because he only gave my 2 options: pay more money/double or lying down position/make more damages) i have to choose the best of the worst option he gave: lying down position.... then i wait in home expecting that wrecked damages motorcycle came... which was never came.... by the way Copart storage ticking every day with storage day ($60 / day)... so finally i'm hopeless to rely on easyhaul.com to do their job... finally i have to hauling this wrecked/damages motorcycle by myself and costing me (hitch installation $500 + motorcycle trailer $136 + gasoline $300 + hotel $160) that much to went to Copart yard location in *****, ** from *****************, ** plus till today (Mar 1, 2022) easyhaul.com didnt return my $600 money... for the things they never did.... My advise to public... SAVE YOUR SELF FROM THIS COMPANY... WHICH DID NOT DO THEIR JOB THEN KEEP YOUR MONEY IN THEIR POCKET... Thanks

Hello,Ferdinand omitted a few key items.1. The motorcycle was heavily damaged which resulted in 1st assigned driver cancelling 2. Second driver came to p/u a few days later with better equipment but was told that vehicle was already gone.3. Customer was given a full refund on the day he requested a refund. 4. Customer was also kept up to date during each part of his shipping order. Thank you.

The motorcycle was still there till myself pick it up on Feb 28 ******** just gave an excuse to the job they did confirmed to do