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Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          Coolest LLC

          View full profile
          Location of This Business
          2663 NW Saint Helens Rd, Portland, OR 97210-2241
          BBB File Opened:
          11/25/2015
          Years in Business:
          9
          Business Started:
          9/1/2014
          Business Started Locally:
          8/21/2014
          Licensing Information:
          This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
          Type of Entity:
          Limited Liability Company (LLC)
          Alternate Business Name
          • Coolest Cooler
          • Coolest Cooler LLC
          Business Management
          • Mr. Ryan Grepper, Owner
          • Mr. Russ Vonhoff, Operations Manager
          Contact Information

          Principal

          • Mr. Ryan Grepper, Owner

          Customer Contact

          • Mr. Ryan Grepper, Owner
          Service Type
          Products and Services
          Coolest Cooler
          Business Categories
          Water Coolers, Online Retailer

          Alerts

          See What BBB Reports On

          Pattern of Complaint

          On September 1, 2016, BBB recognized a pattern of complaints from consumers regarding delivery issues. Complaints allege that between February and December 2014, backers contributed $185 - $1000 to The Coolest Cooler kick starter startup campaign. Backers allege they were told that by backing the product up financially, they would be one of the first to receive the cooler. 

          Over two years later it is alleged that backers have not received the cooler as promised, however the coolers are being sold to the public today.

          It is alleged that when backers reached out to The Coolest Cooler, they were advised that for an additional contribution of $97, they will be guaranteed a shipping date for their cooler. It is also alleged that the company advises backers that they may request a refund, but the refund will not be considered until two weeks prior to the unknown shipping date of the cooler.

          On September 30, 2016, BBB received a response from The Coolest Cooler. The company advised BBB that it is working on an updated plan to share with Kickstarter backers. At this time, no plan has been implemented on how The Coolest Cooler will work with BBB on eliminating the underlying pattern of its complaints.

          Alert

          Based on BBB files, Coolest Cooler LLC offers coolers with modern features.

          BBB researched https://coolest.com/. The website was registered on August 11, 1997, by Mr. Ryan Grepper in Portland, Oregon.

          On January 5, 2017, Coolest Cooler LLC expressed a desire to respond to its retail related complaints. As of April 10, 2017, BBB has not received responses from the company.

          Coolest Cooler LLC registered with the Oregon Secretary of State on August 21, 2014, and its renewal date is on August 21, 2017.

          In October 2016, Coolest Cooler LLC shared with BBB that it had been in communication with the Oregon Department of Justice, specifically in regards to marketplace concerns with its Kick Starter backer’s project. As of April 10, 2017, Coolest Cooler LLC is still in communication with the Oregon Department of Justice.

          In June, 2017, Coolest Cooler, LLC entered into an agreement with the Oregon Department of Justice that specifies the plan for fulfilling remaining Kickstarter Backer rewards. Quarterly updates will be sent to unfulfilled backers via email. Unfulfilled backers that are not receiving quarterly updates should contact [email protected] to ensure we have your correct email address.

          Contact Information

          2663 NW Saint Helens Rd

          Portland, OR 97210-2241

          Visit Website
          (855) 977-0717

          Accreditation

          This business is not BBB Accredited

          Years in Business: 9

          BBB Rating

          F

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.