ComplaintsforCentennial Medical Group Inc

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had been going to centennial medical group for a few years when they all the sudden changed to a new ******* dr ********* I had a medical bill from him that was turned to collections even after I paid my copay. In doing my research the insurance company informed me that dr ******** was not in my network. There is a reasonable expectation that if a new doctor comes into the office that he would be in your network or that they would give you that information. I was never told that was the case. They also tried to have me see a doctor that wasnt even accepted by my insurance and didnt inform me till the day of the appointment. The whole office is completely about getting money and billing and they actually have more people in that office doing billing than actually helping patients. You almost never get to see the same intake nurse so you are stuck reviewing your entire medical history for almost every visit. They also accepted a $306.20 payment from me then decided to send me to collections for exactly $306.20 and still claim that I owe them *****. I was told the supervisor would be gone for 3 days and then she might try to look at it. These people are messing with my mental health and my credit score and I want it to stop.

  Business response

  08/02/2023

  The account was carefully  reviewed after we received a phone call from the patient on 7/24/2023. We made an adjustment on the account for the visit with the provider that was not yet credentialed .We notified the collection agency that it was sent in error on 7/26/2023. The collection agency is sending the patient a letter notifying her that the account was canceled and will have no effect on her credit. The statement in question was for multiple providers and only one date of service was out of network provider. I have reached out to the patient to notify them of our actions 

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