Business ProfileforMahalo Heating and Air Conditioning LLC

Mahalo installed my **** system approximately 5 years ago. In Sept of 2022 we started having issues with the system. It took 3 visits from a service technician to diagnose a failing/then failed compressor (I was billed for every visit). The technician told me the system was still under warranty and later they quoted me $1200 for the repair as the warranty only covers the parts. They told me it was so high because the manufacturer was charging $250 to ship the equipment and $250 to ship the bad core back to them and that the labor would be extensive to resolve the issue. A few weeks later the tech arrived to fix the **** but had with him a box about the size of a box a new toaster would come in. I had thought they were replacing the whole unit, and assumed that was why they were charging me so much for parts and labor and shipping. I asked the tech if they really paid $250 to ship that part to me and he said yes. The box did have a *****lb part inside it. At that point I did not feel I could turn away the tech and let him complete the work, thinking I would call and request an adjustment on my bill. The tech completed the work and I paid my bill. When I spoke to Mahalo later that day, I asked for a copy of the shipping receipt. Mahalo denied my request to provide this documentation and refused to work with me on the bill. I then reached out to the manufacturer ******* to inquire about the very high shipping fee. ******* informed me that there have been no warranty claims submitted on my **** unit, and that ******* does not charge shipping on their parts. I requested they open a warranty fraud investigation. In conclusion, I believe Mahalo falsely claimed they were using my warranty and intentionally over billed for services. I do not know if I actually have an OEM part in my unit or some generic brand. The box said it was made in ***** in large letters on the side.