ComplaintsforCHI Mercy Health Medical Center
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Complaint Details
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Initial Complaint
08/06/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I schedule service - (scans) on 04.24.23. I was quoted the price at the time of scheduling and was offered a 20% prompt pay discount if I paid within 30 days of billing. I was invoiced with a statement date of 05.26.23 - I was invoiced by CHI Mercy Health but when I called in about the discount I was routed to a third party, that Mercy contracts with. They also assured me that I would get the discount. ON 06.08.23 I paid by **** and WAS NOT given the prompt pay discount - the amount that I was overcharged was ****** because the prompt pay discount was not providjed.As soon as I noted the problem on my CC statement I called in. I have now spoken with four different employees who all assured me it would be taken care of first ****, then ******** who said a manager would call me - the never did and then **** again to no avail. I went to social media and they suggested that I contact ******* at Mercy and I did. She explained that they contract this service out and they are frustrated but that she would elevate to a manager to contact me. Nothing has been resolved and no credit on my credit card. I have spent hours working on this on the phone and now to prepare written grievances against the hospital.I would like two things, First, I have a choice of what facility to use and I would hope that Mercy would honor its billing agreement with me as that is why I elected to go to Mercy.Second, I was asked to disclose my religion on the call prior to this service, first time for me that this was asked on an outpatient procedure, they are a ***************** and I am Jewish, is that why they are not providing me the promised discount?Initial Complaint
08/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Company refusing to bill my account to my state provided healthcare. I have contacted them multiple times to try and remedy the issue and they have now sent me to collections. They dont have local people you cant talk to. I am low income and they have been harassing me to make payments when I am ion state provided insurance and I should have no bill after the state pays.Business response
08/07/2023
Hello:
Our billing is handled through a third party vendor called Conifer, and I have reached out to their Director requesting patient follow up with this. Her name is *********************, and her contact email is ********************************************** Her phone number is ************. Please direct questions to her, as she will have access to the billing records.
***************************, MSN, RN, Risk Manager
Initial Complaint
05/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The date of the automobile accident was 04/13/2022. When I called Mercy regarding the bill I received they told me the account was being serviced by Elevate patient financial solutions. When I called Elevate they told me the account was transferred back to Mercy on 0617/2022. I have called Mercy three times and have received three different responses about the status of this bill with no resolution. Upon the last call to Mercy they informed me that the paperwork completed at the time of the accident was lost or not in their system. My credit is being affected by this and it has caused emotional distress.Initial Complaint
02/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was referred to this provider for a CT scan after sustaining an on the job knee injury. At the time of the referral, they were provided a workers compensation claim number by both the referring provider and myself. Now, nearly seven months later, they continue to attempt to bill me instead of my employer. I have requested time and again that they use the information already repeatedly provided in order to receive payment from worker's compensation. However, they persist in contacting me to the point of annoyance and harassment. My most recent attempt to simply be left alone began with an inordinate hold time before a chat with an obviously outsourced billing "professional" who simply attempted to mine the data they need to bill me. The phone service feels like a borderline phishing scam and the representative was obviously neither knowledgeable nor well trained in basic billing issues. I would like them to just simply listen, apologize, and go away so I can heal in peace. This hospital seems to think the need for compassion and competency ends after treatment, and it's permanently ruined my impression of them.....a total disgrace even without mentioning how little the interpreting physician offered. I got to rehab for myself with no specifics or advice. I'll take my chances at a veterinarian next time.Initial Complaint
12/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Since October of 2022 I have not received a bill. I have called 3 times asking why I have not gotten my month bill statement. They say it's some internal problem, but it is not resolved after 3 months. I would have this paid off by now. They might send me to collections for non-payment, but I have NOT gotten a bill for 3 month. They are now saying my bill is not due till 2/5/2023. I feel I should not owe anything more as they have not billed me in 3 months and they have not worked hard in resolving their internal billing problem in a timely manner.Initial Complaint
07/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Since September of 2020 I have worked with CHI Mercy Health Medical Center and their records department, and as the legal next of kin for ******************** (as defined by the ***************) had filed both signed releases to update the medical records of that status as well as legal guardianship paperwork with the center's records department. On July 28, 2022 the records department supervisor confirmed this information was still on file, as it was on the June 7, 2022 passing of my father, ********************. The mishandling of patient records and contact information caused by an inept and dismissive staff is a pervasive issue that unfortunately seems aligned with the practice of ************************************* at the *************************, who was my father's physician and attended to his needs at the CHI Mercy Health Medical Center as well. My father died without his family present on June 7th, 2022 because a single call and message was left for one of his family members who was out of cell range and did not receive the message in a timely manner. His son and legal next of kin who had repeatedly updated the records and provided contact details, was not contacted, presumably because the attending physician, *************************************, is being named as a party of interest in a federal complaint to be filed at ***************** District Court in ********, ******. Nevertheless, overlooking this legal next of kin status information due to any motivation, especially one stemming from the malfeasance of the center's staff, is beyond the capacity of reasonable persons to comprehend.
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.