ComplaintsforPatrick O'Connor Landscape Co
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/23/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Case #******** was dismissed because the wrong address was used by the investigator. ***************************************************** is now correct. The contractor and I had a contract 4/15/22 for backyard design and installation in the amount of $5500 which was to be completed in 2 weeks. I paid $2750 to begin. Seven work days were in progress by between 1 to 3 men. After earth was moved, irrigation dismantled, trenches dug, the contractor essentially disappeared and could not be reached by numerous phone or 4 visits to his place of business. The weather varied between rainy and clear but no attempt was made to return and finish the work. The contract was signed 4/15/22, work stopped 4/20/22, one man worked a total of 11 hours on 5/19 and 5/20. Since then, nothing. I am left with a yard of dirt piles and trenches. I am a senior citizen (87) and feel I have been targeted and exploited, ripped off and insulted due to my age and apparent vulnerability. I have an unsightly mess, damaged gates and chain link fence and irrigation which doesn't work any more, resulting in standing water.Customer response
06/23/2022
Patrick ******** and I agreed to a landscaping project. The total price to be $5500 and the duration of 2 weeks, dated 4/15/22. At that time I paid him by check the amount of $2750. Work started the next day. Day 1....3 workers 4 hours 4/16/22 Day 2...2 workers 2 hours and 1 man, 6 hours 4/17/22 Day 3....1 worker 6 hours 4/18/22 Day 4....2 workers 3 1/2 hours 4/19/22 Day 5 ...1 worker 1 hour 4/20/22 No more work was accomplished for one month due to rain delays although there were plenty of days without rain during this period. Day 6 ....1 worker 6 hours 5/19/22 Day 7 1 worker 4 1/2 hours 5/20/22 Since that time I have had no phone calls or communication from Patrick. I have called every 2 or 3 days , but he is not available. I visited his place of business as he has moved to ********: ***************************************************************. I visited his nursery 4 times to leave messages and was treated very rudely the last time and ordered off the property or the police would be involved. My chain link gates are damaged and the yard is a shambles with dirt piles and open trenches. My irrigation no longer directs water to the side and I have pools of dangerously standing water The damage is considerable. It is my hope that this project will be finished as agreed upon or he refunds the entire amount I paid him.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.