ComplaintsforBailey Veterinary Clinic
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Complaint Details
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Initial Complaint
07/04/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
my dog was with me at Stewart **** when he became lethargic and collapsed, with the help of other **** visitors they helped carry my dog to my truck and i drove to our vet, upon arrival they insisted it was his heart so they did a whole series of test such as chest xray, ultrasound, ekg/ecg, blood pressure, ********** test, fluids and IV/catheter. then after 2 hours of waiting they came out to tell me nothing is wrong with your dog we went home and 2 days later he died, i kept asking the doctor what if it is not his heart and she said i am certain it his heart but after the test were done she said i can not find anything wrong with your dog...yet the very next day his breathing was extremely labored and he was extremely lethargic... just before they released us the doctor had to wait for the IV liquid to empty but she forced the liquid by squeezing hard on the IV bag then they removed the IV and released usInitial Complaint
05/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Baileys vet..Entropian surgery for cat..12/15/2021..202.50 was charged to husbands account .With one hundred surgery deposit and one hundred walk in fee.With an additional $387.20 charged on 12/ 22 /2021..Surgery total..was $487.00. ..$589.70 was charged....Not $487.00..Then March 5th another entropian scheduled.This surgery was..3 short months later !!******* was charged with. one hundred deposit..not sure where the other hundred went to ..was told .just a " credit ".is what we were told.April 3rd.was surgery paid ****** on my card paid $28.42 with hubbys card..A grand total of ******..**** was $629.42...THEN last night recievce a **** for an additional $101.00 All i could get after all day of trying to communicate with them is its ALL been " credited..Except not to any of our accounts...All i get is our new systems and its all been " credited"..$487 in December to $731 in march for the same surgery..and baileys tells me im good!!.I don't understand what they are doing ..Crediting in their favor.??.. I was.still charged ******..no monetary credit.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.