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ComplaintsforJudy's Appliance Outlet LLC
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Complaint Details
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Initial Complaint
04/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a refrigerator there and when we plugged it in did not cool. We had a technician come out and he said he fixed it by soldering a hole in the copper tubing. He also said that it might not last and they would exchange our refrigerator if it didn't. They came out three other times to fix miscellaneous problems from the freezer to the ice maker. We had problem after problem. The refrigerator stopped cooling again and I gave him a call and they said that I was 15 days over my warranty and they would not help me. I explained to them that it was broken when we got it and the technician said it might not last. I spoke with the gentleman in the store and they said that their manager does not come into the store nor does he offer refunds or repairs after warranty he stated that they are there to make their manager money and that's it. I feel extremely cheated and taking advantage of. I paid over $1,000 for this refrigerator and it is a lemon.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.