![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforFrontier Dermatology
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had an appointment in dec of 2023 and frontier dermatology. I was quoted a price for no insurance since I dont have any. I paid the full amount up front. I was not advised that I would be billed for any additional nor did I sign anything saying Id be billed for any additional amount. Today 1/4, I received a bill for 50$. I called the billing department and they said that it was miss billed/coded at the time of my visit. I asked them to rebill it using the correct code to bring my account to zero as I paid the amount in full which I was quoted at time of service. The billing gal told me that that wasnt possible and said I was responsible. I unfortunately did not get her name. I called the ****** office and they were sympathetic but said they have no control over the billing . I called the billing department again and asked for a supervisor. I was given her voicemail. I left a message and have yet to hear back. Thats why Im seeking legal action . *** filed with the insurance commissioner and now with you. All I want is my account to be set squared to zero. If they miss billed or miss codes they should eat the difference . It is unethical to balance bill the client for their mistake . They should dismiss the 50$ change .
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.