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ComplaintsforAegis
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Complaint Details
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Initial Complaint
04/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
We had a flood in our home we filed a claim with our insurance company or homeowners insurance agents went through K2 claims here in ********* we paid them our $2500 deductible. We had the work water mitigation done over $9000. They wont pay our claim. They closed our case and her ignoring us and refusing to take our calls. We are still paying them our monthly premium, and we pay them already deductible, they havent given any reason to deny the claim theyre just ignoring us we had water mediation done by Roto Rooter. They filed in mechanics on our home and threatened to take her home. We had to pay them and borrow the money and the insurance company still has not reimbursed us nor have they paid our claim to have our home put back together to hire a contractor to put up our drywall and repair the damages, they are ignoring our phone calls. This is bad faith. Can you please help us weve tried everything to get through to them. The adjuster never answers her phone. We just leave a voicemail and she never calls anyone back not the repair people contractors no one theyre just ignoring us. Please help please step in there must be something you can do to step in my husband **** is a senior citizen and they are totally taking advantage of us. Weve been very nice and patient the damages were in November 2023. It is now April ************************************** repaired the damages, which are, 9000 in water dry out and another ****** in repairs to put the home walls back together etc. we have documentation for all of this. Can you please contact them and get them to respond
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.