Business ProfileforServicemaster of Salem, Inc.

Due to water damage discovered on 7/30/22, our insurance adjuster recommended ServiceMaster of Salem for damage mitigation and repairs. We contacted them on 8-10-22, with the project finally completing 4/24/23.For the purposes of keeping this complaint succinct, I will only provide details on a single instance of fraudulent billing practices. There is much more to say about this company that I would like on the record however, including:Taking longer than necessary to complete the project, due to constant scheduling issues and other errors.Lack of follow through and failing to keep appointments.Failures in communication between ServiceMaster and us, and between their own internal teams.Catching mistakes/oversights/errors, several of which would have cost us thousands if we were not watching them closely at all times.Left off large portions of covered work from the estimate submitted to insurance. The missing packing and moving expenses alone was a $5300 mistake.Etc...That out of the way, here are the details of the instance of fraudulent billing in question:On 7/29/23 I started working on replacing our dishwasher. On removal I was surprised to see the 25 year-old flooring and piles of dirt underneath. Since I had already caught so many errors by ServiceMaster, I had become familiar with their invoice, I distinctly remembered the "Dishwasher - Detach and reset" line item. Taking a look at the included photos, it's clear that the work and materials we were invoiced for never actually happened.I am requesting the following as a resolution:Full refund of the line item underlined in red on the attached invoice page:"20 .Dishwasher - Detach and reset"Partial refund of the square footage for service or materials we were charged for but did not receive, line items including:"12. Remove Vinyl floor covering""13. Vinyl floor covering""16. Underlayment""17. Floor preparation for resilient flooring""18. Additional charge for s******* down underlayment"