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Find a Location

Physiq Fitness has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Physiq Fitness

      4825 Commercial St SE Ste 150 Salem, OR 97302

    • Physiq Fitness

      4825 Commercial St SE Salem, OR 97302-2177

    • Physiq Fitness

      1177 Waverly Dr SE Albany, OR 97322-6942

    • Physiq Fitness

      3850 River Rd N Keizer, OR 97303-4866

    • Physiq Fitness

      420 Mill St SE Salem, OR 97301

    Business ProfileforPhysiq Fitness

    Fitness Center
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    35 complaints closed in last 3 years

    11 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Physiq Fitness has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Physiq Fitness

        4825 Commercial St SE Ste 150 Salem, OR 97302

      • Physiq Fitness

        4825 Commercial St SE Salem, OR 97302-2177

      • Physiq Fitness

        1177 Waverly Dr SE Albany, OR 97322-6942

      • Physiq Fitness

        3850 River Rd N Keizer, OR 97303-4866

      • Physiq Fitness

        420 Mill St SE Salem, OR 97301

      Location of This Business
      4825 Commercial St SE Ste 150, Salem, OR 97302
      BBB File Opened:
      1/7/2014
      Years in Business:
      14
      Business Started:
      7/30/2010
      Business Started Locally:
      7/30/2010
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Landon Burningham, Member
      Contact Information

      Principal

      • Mr. Landon Burningham, Member

      Customer Contact

      • Mr. Landon Burningham, Member
      • Ms. Julie Meyer, Complaint Manager
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Need to get in shape? BBB has tips for joining a gym

      Customer Complaints

      35 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/16/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      This seems to be a common complaint for this company. My husband pays for both of our memberships. In April he went into the gym to cancel HIS membership in person. They did it right in front of him, no problems. He was under the impression that he would only be paying for one membership now. For the last 3 months they have charged him for two memberships instead of one. When you call over the phone they say they cant help you. And even going in person they still try to charge you money and just hope you dont notice. This is their number one complaint on ****** reviews. Id like my husband to be refunded for the months they have changed him for an extra membership that he canceled. My husbands name is ***************************. The name on the account is his.
      Read More

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Taryn R

      1 star

      02/06/2024

      We signed up pre-pandemic and were only able to use our membership twice. I have had to be out of state with my daughter for cancer treatment and they said I would have to cancel in person. I have called multiple times and no one is able to help. I have been sent a letter from their attorneys asking me to pay, although I never received an email or any other contact asking for payment.

      Physiq Fitness Response

      02/08/2024

      Hi *****

      My name is ***** and I am the operations Manager for Physiq Fitness. So sorry to hear you got the run around about canceling. I see ***** had you on a freeze and after that was over the membership activated. Maybe the confusion was you wanted to cancel and not freeze. I have the past due written off and the membership cancelled. We are sorry to hear about your families medical situation. I hope this takes a little stress away. I have also emailed collections to make sure the account is closed out as well.

      Local BBB

      BBB Great West + Pacific

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