Business ProfileforAdvantage Heating & Air Conditioning

On December 24th our Heat Pump stopped working, and I smelled burning and could see some smoke. I turned off the system, which means we had no heat for the holidays and could not get anyone out to look at it right away. Advantage Heating & Cooling was able to send a technician out on the 26th. They replaced 2 parts in the unit costing more than $659. At that time I believe there was discussion about checking into parts that would take longer if they had to order it, but fortunately, they had the parts available and got the unit working that day. After I talked to the vendor who originally installed the system, he mentioned it was covered under warranty. I called ****** and they mentioned they needed to talk directly to the technician that did the work. Then I called Advantage, and they passed on the information. Since I did not hear back from them for awhile, I called again, and they said they would work the warranty (which is the extended warranty - good until 2027). I called about 3 or 4 times and each time they told me they were waiting on a response from ******. This last time I called ****** and got hold of their Consumer Affairs, case #*******, phone # ************. They told me they never received a claim from Advantage, and, as part of the process, the technician should have checked with ****** on the warranty information before doing the work. I called Advantage, and they told me that ****** rejected the warranty, which indicates a claim would have been filed to do that. At this point, I don't know who is at fault, but I am getting misleading information. I want this matter resolved, but I don't know who to trust. If these replacement parts are covered by extended warranty, I would like to get some money back. If they are not, then I would like to know the reason why and whether the extended warranty is still effective for future maintenance.