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ComplaintsforLandscape Shoppe Inc
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Complaint Details
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Initial Complaint
04/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 4/4/2023 I ordered 3 yards of compost and 3 yards of 'Cow Punch Pumice'. As we were going through the Cow Punch Pumice we noticed a substantial amount of plastic and garbage. When we brought it to their attention for resolution they stated that the garbage came from compost mixed into the soil blend and was to be expected and it would break down as it is organic material. No where on their website or while putting in the order did they state that the soil blend would or could have garbage in it. According to the *** plastic shouldn't be found in compost as it isn't an organic material and needs to be broken down using special equipment. We also bought 3 yards of the compost that they blend into their soil mix and there wasn't a single piece of garbage to be found. The employees only wanted to argue with us and to make excuses as to why there was trash in their soil. I am unsatisfied with the quality of the soil, I have purchased soil from other companies before and this was never a problem, so for them to say this should be expected and is normal when purchasing bulk soil is incorrect. I find it very upsetting to find unknown plastics in the soil I intend to grow fresh food in.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.