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Complaintsfor4 Grace Lawn Care, LLC
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Complaint Details
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Initial Complaint
06/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 02/02/2023 ***************************** representing 4 Grace Lawn Care LLC and I ********************************** had an agreement that the Lawn Maintenance to be completed at my property *************************************************************. ***** will be clean up, removal of some invasive plants, transplant 3 existing plants, buying and planting 5 new rodhodendrons, buying and add barkdust around the property, buying and planting 12 7 foot ***********************, adding an irrigation line around the new Emerald ***** plants. The cost of the project was $2350.00 paid with check number **** to 4 Grace Lawn Care LLC on Feb 09 2023. Since the project was early on spring ***************************** promised warranty on the Emerald ***** plants and told me to contact him if any issues with the new planta and or the new irrigation line. I contacted ****** on May 10 2023 and informed him about issues with some of the Emerald ***** plants and he said no problem he will come to my property to see and evaluate the issue and he will perfom any modifications as needed. On May 22, 2023 I contacted ****** for a follow up and he is now ignoring my text messages.Business response
06/20/2023
we contacted ********************************** on 6/14/2023 and agreed for me ***************************** to go and assess the issue.
we realized that the problem was not the service provided or the quality of the plants,there was not enough water been provided to the plants.
so I went ahead and added a better system with better water flow as follow:
on 6/14/2023 I added raised sprinklers at no extra charge charge
I added dripper lines at no extra charge
This will solve the lack of water,the owner has to make sure that the plants are getting enough water(this is out of my control)
but I will be in contact with ************************* .
I basically give a 3 month warranty and this passed already but I will make sure that the client is satisfied.
Customer response
06/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********.I want to comment that on 6/14/2023 *************************** representing the company evaluated the plants and his evaluation revealed a poor watering issue.
An item from the original service was to add adecuated irrigation system to the purchased plants. The original irrigation system provided and implemented by the company was not effective causing the watering issue to the plants.
On 6/14/2023 the original irrigation system was replaced with another one by the company.
I find that this resolution is satisfactory to me.
Sincerely,
**********************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.