ComplaintsforVida Family Medicine Llc
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Complaint Details
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Initial Complaint
12/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had gone there for cool sculpting on my neck. During the initial consultation, it was discussed that I was an EXCELLENT candidate for this procedure. I was also told how long it would take to see results.After longer than the required amount of time to see results, I requested to see the doctor as there were no results. During the follow-up consultation, I was told that I had... maybe... a 5% reduction of neck fat. (Not likely, nor would I have paid some serious money if I had known it would be that minor. There's more of a change in my neck size just based on my time of the month.) When they then considered what treatment I could do to generate results, I was told that fat reduction was NOT an option because the areas they SPECIFICALLY said would have fat reduction didn't have enough fat for a reduction.My question is: If they knew my problem areas didn't have enough fat to remove, why then did they take $1199 to have the fat removed?Clearly, they knew this was a scam. During that final consultation, they said they'd request a refund. I never heard back.Business response
01/03/2022
The person filing the complaint has never been seen at VIDA Family Medicine nor does VIDA Family Medicine do cool sculpting, we are a family practice clinic.
*************** is a naturopathic physician here in Salem and was located in our building several years ago but she is an ND and has never done cool sculpting either so I do not believe this complaint should be address to her either.
Since this patient has never been seen by one of our providers please remove VIDA Family Medicine, LLC DBA: VIDA Integrative Medicine & Behavioral Health from the compliant.
Thank you,
*********************
Administrator
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.