ComplaintsforShilo Inns Seaside
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Complaint Details
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Initial Complaint
08/11/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I stayed at Seaside Shilo Inn 7/21 - 7/23/23. Stayed in room 309 it was disgusting. Hole in bathroom door, black out curtains had holes in them. Paint peeling off walls. No light bulbs lamps had to go ask for them. Heater was rusted. Rug was dirty. Room smelled like pot and cigarettes. Was supposed to have an ********* view. Front desk staff smelled like cigarettes. No ice on our floor only had 1 elevator. My binoculars where stolen from my room. Filed a complaint with a nice lady she put in for me to get a partial refund that was 3 weeks ago. Tried calling there corporate office No one answers the phone or returns voice mails. Left several msgs for ************************* at ext 703 nothing. I'm still working with Seaside mgmnt to get my refund. Would. Never recommend using Shilo Inns again.Initial Complaint
05/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My wife, our 6 months old and myself checked in at approximately **** on Saturday evening. Within the first 90 minutes of being in the room we observed bed bugs crawling out from behind the bed. We immediately packed our stuff. Bagged a bed bug and took it to the front desk. The woman working showed no sincere concern for the fact that we were exposed to bedbugs. We checked out, stripped down in the parking lot, bagged our clothes in garbage bags and were forced to cancel our weekend and drive home all night. This is unacceptable. In addition the room balcony door was broken and unable to be secured. Leaving our family and belongings vulnerable. This hotels solution to this was a shower rod.. to be clear this was a waterfront suite at the seaside ****** location room 4/18 on 05/06/23.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.