Business ProfileforSquish Pest Control LLC
Additional business information
On January 11, 2023, Better Business Bureau contacted Squish Pest Control LLC concerning advertising claims found on its website, https://www.squishpests.com/. Specifically, Squish Pest Control LLC is offering an annual pest control service. Consumers claim that they are not informed of the auto-renewal and are not being notified prior to the charge being collected. Consumers are requesting cancellation yet the requests to discontinue with a possible refund are being denied or ignored.
BBB requested a copy of the terms and conditions of the original contract explaining the conditions to cancel or discontinue services. Squish Pest Control LLC chose not to cooperate.
According to the Code of Advertising, any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature.
18.2 Such material terms include:
18.2.1 The existence of the negative option feature.
18.2.2 The cost of the additional goods or services.
18.2.3 How consumers can cancel and avoid future shipments and charges; and
18.2.4 How consumers can return items that they do not want.
18.3 Advertisers must avoid making disclosures that are vague, unnecessarily long, or contain contradictory language.
Despite written requests, as of May 3, 2023, Squish Pest Control LLC has failed to substantiate or modify its advertisements.
For additional information on the Code of Advertising, please visit https://www.bbb.org/code-of-advertising.
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- Sherwood, OR 97140
- BBB File Opened:
- 2/16/2017
- Years in Business:
- 10
- Business Started:
- 6/16/2014
- Business Started Locally:
- 6/16/2014
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Hours of Operation
Primary
- M:
- 7:00 AM - 7:00 PM
- T:
- 7:00 AM - 7:00 PM
- W:
- 7:00 AM - 7:00 PM
- Th:
- 7:00 AM - 7:00 PM
- F:
- 7:00 AM - 7:00 PM
- Sa:
- 7:00 AM - 7:00 PM
- Su:
- 7:00 AM - 7:00 PM
- Business Management
- Mr. Michael S McKinley, Owner
- Mr. Josh Ragan
- Contact Information
Principal
- Mr. Michael S McKinley, Owner
- Mr. Josh Ragan
Customer Contact
- Mr. Michael S McKinley, Owner
- Mr. Josh Ragan
Customer Complaints
10 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
9 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Bill G
02/03/2024
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