ComplaintsforStreetWise Property Management, Inc

• Initial Complaint

  02/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Streetwise property management should be ashamed of themselves. I hope my words get across to warn other future tenants. Long story short, during the snowstorm last month in January 2024, my upstairs unit had a broken pipe, which burst and caused flooding in my downstairs unit. The first week the restoration team came out and tore up the ceiling and the floor and put a few fans to let it dry out. It has now been one month and 2 weeks and my apartment is still under construction and left the same. No additional work has been done to it. I have reached out several times to Streetwise property management and asked for an estimation of when it will be done. They have never given me an answer and would only say they dont know or they would just ignore my text messages and emails. They just keep asking me to reach out to my renters insurance. I am a single mother and have two sons that are living with me. We are now homeless, living in hotels and with friends. I am up to my *** on my renters insurance and dont know what to do next. My children and I are now very scared not knowing where were going to sleep at night. I am still paying rent. I had paid rent for the month of January and February. I have asked them numerous times if they can provide me temporary housing until the construction is all done with but they said it is legally habitable which I dont understand because it looks like a construction site and also very hazardous. So I asked for a few request stating to hire professional cleaning services to clean out all the dust and debris, check for mold, and many other things. They completely ignore me, and do not answer these questions. They promised me they would refund me a check for two weeks in January and for the whole month of February. I have not seen the check in the mail. I am saddened because I am one of their tenants and they have not shown any compassion or remorse for my current situation.

• Initial Complaint

  02/22/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am a homeowner in ********, ******, currently living abroad working in anti-human trafficking. Originally, I signed another company to manage my property. In the middle of COVID, that property management company sold to Streetwise. At first, I thought this was great since I couldn't fly back and find a new property manager at that time. Streetwise went on to rent my house out to someone who had a parole officer (how does someone like that pass a background check?). When my neighbors complained about the tenants and their guests, throwing rocks at windows, trying to enter the wrong house, drugs, loud / long staying house guests, dogs on the property (not allowed per contract) their concerns were ignored. Then the tenants stopped paying rent, claiming COVID and Streetwise didn't inform me. It took me contacting them three months later to ask about payment for them to explain the situation. I was told I would only be working with the owner of Streetwise (*****) going forward, only to have his emails bounce and no contract with him until after my contract with them ended. Fed up, I sent an email ending our contract in 30 days (per contract guidelines). They said that would be fine. The assistant ********** emailed me saying she had handed over keys to my new property manager, however, my new manager said he hadn't received the keys yet. Then 9 days after our contract ended, the owner, ***** emailed stating he had painted the house and wouldn't charge me the $1,750 quote. Per our contract, he's not allowed to do more than $600 worth of work without written agreement. Why would someone need to re-paint a house unless they are trying to cover up some damages? I was left with over $1,143.32 of unpaid utility bills even though the tenants were able to receive COVID help. The property was also left very messy including a car bumper left in the backyard and various other amounts of trash.

  Business response

  03/09/2022

  Hi Jenna, 
  
  
  We received your BBB complaint and want to respond.  We take a lot of pride in StreetWise Property Management and always want to make sure we leave a property in better condition than it was given to us.   We also want to work with you to come to an understanding that we can both agree upon, as that is very important to us that you feel heard.  We do want to work with you and to make sure you're happy as we conclude our business relationship.  
  
  When we took over your property from the previous property manager (Sandrine at **********************) there were no move-in photos and no move video provided to us and therefore we had no reference on what the condition of paint was in the home before the last tenants moved out.  At that time we noticed the home could use a Refreshing of paint we did not note any damage to the walls, etc, but in our opinion it could use a fresh coat of paint.  
  
  When the last tenants moved out we made a decision to paint two bedrooms, which made them look much better.  We also did white touch up paint on the trim, in the hallway and in a few of the other rooms.  We know this really helped beautify the home and overall was a great improvement in the home from when it was originally turned over to our company for management.  Overall this took a few days to accomplish and of course we wanted to cover the cost of paint and labor as a courtesy to youespecially considering the frustration you had with our work, which we felt was more of a misunderstanding than anything we did wrong under the management agreement.  Overall, We felt this left the home in better condition than when it was turned over to us by Sandrine and it just felt like the right thing to do.   We wanted to do something nice to end our business relationship.  
  
  Again we are very sorry about the miscommunication from us about the tenants having payment issues back in 2021.  You did bring this miscommunication to our attention and we talked about our mistake during a zoom call.  I spoke to ******** about it and we agreed we missed sending you the email to update you on the ***** 19 status of the tenants and their request to the state for financial assistance.  We apologized for this miscommunication and agreed to compensate you a month of free management for our error. Nevertheless, we spent hours working with the tenant and their case worker and were ultimately able to obtain the Covid 19 assistance from the state so that you did not miss out on any monetary benefits.    
  
  
  In regards to utilities, we collected the $250 per month for utility bills from the tenant, which was in the tenants lease, and always paid the utility bills when they came in.  I talked to ******** and in regards to utility bills for your rental we paid the final ones that came in prior to the tenant moving out.  And we paid any remaining bills that had been sent to us, before turning the property over to the new management company.  
  
  We truly take any complaint seriously.  With that in mind, we feel $1000.00 would be a fair amount to pay you in exchange for a settlement, which would include you removing the BBB complaint against Streetwise.  We are making this offer in good faith and not as an admission of any wrongdoing.  Nevertheless, to the extent you have any questions or concerns regarding this offer, dont hesitate to reach out further to discuss. If agreeable, I will send you over a settlement agreement outlining the basic terms.  
  
  Im truly sorry it did not work out for us working together.  We only want the very best for you and your rental.    We sincerely wish you the very best in your efforts abroad, please stay safe over there.

   

  Sincerely,  

  ***** Kish 

  
  

  Customer response

  03/10/2022

   
  Complaint: 16797829
  
  I am rejecting this response because: I've reviewed the offer, unfortunately, it's less than half of what I've lost.  If you could cover the lost utilities and new property manager, Ill continue to cover the cost of repairs and the missed rent opportunity while you took additional time to paint my house.  You did this without permission and after our contract had ended and during which your ******** ********* had stated she had handed over the keys to my newly hired property manager.  I truly wish you were this communicative, while we were working together.  You could have asked for pictures of the property before the tenants moved in and been more upfront and supportive while we worked through the **** issues.

  
  Sincerely,
  
  ***************************

  Business response

  03/24/2022

  Hi Jenna, 

  
  First I want to wish you the very best.  I hope you know that.   Even though I know you are frustrated with us, my goal is to end our business relationship on good terms.  That is truly important to me.  

   

  Hopefully we can come to an agreement that we can both agree on.  Like I indicated in our last email to you.   We connected with both our attorneys to make sure we are compliant with everything, all laws, etc (as that is very important to us).  One of our attorneys is a business attorney that handles all of our contracts, management agreements, and leases.  Our other attorney is our detailed property management attorney (our go to attorney that handles all of our complicated landlord tenant questions, etc).  Both our attorneys were provided all the details of this BBB complaint, all the contacts, leases, management agreements, and details of the tenant, etc.  Both attorneys advised we do not have to provide any settlement to you as this situation is not a Legal one, and in fact we handled a tenant non payment according to ****** law and even provided extra follow up to make sure you were paid by connected with their state appointment Covid case worker, etc. (many owners are still trying to get paid from covid non payment issues).     I explained to our attorneys that even if there is no legal reason to offer a settlement to you, I still want to offer $1000 to you.  

  The attorneys said this would be a a good faith gesture to settle and is one way of handling this situation that would be very much in your favor, as there is not a legal reason to send a payment to you (attorneys words not mine).   I explained that is exactly what Im hoping to do, offer you $1000 as a good faith gesture,  as I want to end our business relationship on a positive note.   I truly only wish you the very best.  I hope you stay safe in all our endeavors and work overseas and both ******** and I wish you the very best.   If we agree on $1000, I will also pay for the legal papers to have this settlement drawn up and executed and then Ill send the money right away.   All the best,  Chris 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩