ComplaintsforPrimo Reloading
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Complaint Details
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Initial Complaint
07/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
7/24/2023 I paid $110.94 for gun powder from primo reloading online. I paid for shipping and it was all paid for via Zelle. The company texted and emailed me saying it would ship out on 7/24/2023. I asked for a shipping confirmation and they replied saying my package was held with authorities and needed to pay an additional $100 for shipping. I declined an requested a refund and stated they couldnt issue a refund and stopped answering my emails or answering their phones.Initial Complaint
06/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
They ripped me off of almost $400 for products I ordered from them on their website. They had no intention of fulfilling my order, and they have ripped off many other people after reading the reviews and yet ******* still lets them pop up as the number one search for that item that I was purchasing.Initial Complaint
08/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered **** large pistol primers and **** small pistol primers for $252.94 including $26.98 flat rate shipping. I paid for my order using Apple Pay to phone #************. I received a text saying my order would be shipped within 2-3 business days. I contacted primo reloading by text at ************ and email at ******************************** because I hadnt received a receipt for the $252.94. They assured me that my receipt and tracking number would be emailed to me and my package would be shipped on 08/03/2022. They did not ship it. So I contacted them today (08/04/2022) because I hadnt received a receipt or tracking number. Thats when they told me that I would have to send them another $100 for a hazmat fee and insurance. I told them Im not sending them anymore money. If that was the case, then just cancel the order and issue me a refund. They refused issue me refund and are refusing to ship my order. They began to get very nasty and demanding with me to pay the extra $100. I told them no, and I would pursue legal action to for reimbursement of my $252.94 plus legal fees. When I questioned them about what carrier they were using, they refused to answer and said they would see me in court. They wouldnt discuss the matter any further.Initial Complaint
07/12/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
This order was placed on July 4, 2022. This has to be some kind of scam. I have no idea who this person is. And Id like my card refunded all the $84.43. It said its a place called Primo Reloading. Im assuming some kind of a gun place. Please help.Initial Complaint
05/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 22, 2022 I contacted Primo Reloading, a website posing as an online store. I was attempting to buy some Bullseye gunpowder. The website looks very legit and has a lot of products but they don't actually sell anything. When I reviewed the company on ******* it was clear that many people have already fallen for their scam. The website has a chat so they contact you that way initially. Then they text you. You cannot pay via a credit card...************ are Paypal and Zelle. They insist you request "friends and family" when using Paypal that way Paypal cannot do anything about the transaction. I already found that out the hard way.I am contacting my bank and I also filed a complaint with the Attorney General. I want this business shut down and the people involved prosecuted.
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BBB Rating & Accreditation
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.