ComplaintsforBudget Blinds of Eugene & Springfield

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We contacted Budget Blinds February of ********************************** JULY! The original bid was for $4881. When the blinds came there were issues with the front window blinds. They had ordered 3 blinds, a large middle one and two small side blinds. I only wanted 2 blinds of equal size, So all the blinds from the front window were returned. Including the appropriately sized blind. I believed that the two small blinds were being changed out and a second equal sized blind would be ordered and the cost would be adjusted. I was told the cost of the new equal sized blind in what I thought was a change order. I signed that invoice, In the end they charged me for BOTH the wrong front blinds and the replacement blind In the intervening time:1. One of the installed blinds broke and had to be re ordered. The blind they re-ordered arrived and was too small. So, it was taken away and finally the correct size arrived and was installed (I was not charged for this too small blind)2. The installers of that blind noticed that 3 of my installed blinds were not installed appropriately. They had to remove and install the blinds 3. Finally, when the second equally sized blind arrived, and was installed, 2 weeks later it broke completely I had lived with these blinds by this time for several months and had realized that they really expensive and fairly poor quality. Now I am a sadder but wiser customer. I paid my bid cost in full, NOW they want to charge me an additional $700, I DO NOT HAVE in my possession the small original blinds they mis-ordered but they MADE ME PAY FOR THEM! AND they want me to pay an additional $700 for the replacement blinds

  Business response

  08/16/2024

  *********************** signed the original contract with 1 window being split into 3 separate shades due to the width of the window. Please see attachment ****** - *********************** Original Contract & Email-Order #1. Line 1-Livingroom shows the 3-way split. A few days after the installation ***** contacted our office and was helped by *********************************. ***** stated that she did not like the split and would like to reorder with a two-shade split on the window. ********* explained that because it was ordered correctly per the contract, there would be a charge for the new order.********* was able to convince the manufacturer to apply a 50% discount and Budget Blinds waived the installation charge for the second order. See attached ****** Contract Order #2. ***** signed both contracts and stated verbally that she appreciated the discount for the second order. She received both invoices within days of the orders being placed but did not dispute the charges until after the installation was complete. She is now refusing to pay the $791.00 balance for order ******. 

  Customer response

  08/16/2024

   
  Complaint: 22142006
  
  I am rejecting this response because:

  When I signed for the second blind I was NOT informed that it was an additional charge. In the email there is no indication that there was an additional charge. I believed that there would be a subtraction of the original blinds and an addition of th correct blind.  Although I did sign an original contract with 3 blinds for the front room I believed it was two blinds for the front window and a third blind for the third window. On the original order I can see there is a separation before the 3rd blind window was addressed.  So I did not correct it at the time with a cursory read. It was not DAYS after that I said the blinds were incorrect. It was immediately when they arrived. All front window blinds were then taken back without any of them being installed. I now owe $800. for blinds that are not in my possession. I am not going to pay for blinds that I DO NOT HAVE. WHY would I pay $800. for something that isn't in my home and was never installed and which I don't have. The photo included is of another blind ordered by BB which was NOT the right size. I did NOT pay for that blind? It was taken away. And when the correct blind arrived, I paid only for the correct, installed blind. If I must pay $800. for blinds, I would like to know WHERE they are? Does BB have them? I don't want them, but I already paid for them. So if they are not going to adjust my bill, I want those $800. blinds back, at least.
  
  Sincerely,
  
  *******************************

  Business response

  08/26/2024

  At the time of the initial installation ***************** refused the installation of the two small side shades on the window split 3-ways. She asked the installers to take them back as they were not what she wanted. It is clearly stated on the initial bid as well as the second one that ***************** signed that due to the custom order, all sales are final. See highlighted Terms & Conditions on the two signed bids. If ***************** would like the blinds she ordered with her first order, we can drop them off or she can pick them up from our office, with the full balance due on the disputed invoice ****** of $791.00. We are open M-F 8:00am-5:00pm. I have attached a copy of the invoice. 

  Customer response

  08/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I am going tonhave to accept this response since a "misunderstanding " of documents I signed cannot be legally pressed as an unfair business practice. I will accept the blind when they are dropped off and I will then pay my bill. In addition I will go to ******* and Yelp and I will give an accounting of this horrible experience with this company.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/12/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I recently had painters paint the interior of my home. When we tried to remove the shades purchased and installed by Budget Blinds, they were so tight that they damaged the sheetrock. I had to have the painters repair the damage. I contacted the owner, Mark H31303637373030****30H at Budget Blinds by email on June 19, 2023 about the problem and send pictures attached to the email of the damage. He sent an employee out on or about the 23rd of June. The installer said most of the shades in my home were too tight and agreed these should be replace by Budget Blinds. I was contacted then by an employee of Budget Blinds stating that the owner, ****, would like to send someone else out the check the shades. On or about the 29th of June, an employee came out and said that the shades were measured properly. We argued about the measurements as she said that the space and width of the shade should be 34 3/4 inches according to her laser measure. The shade clearly states the measurement is 34 .875. She said that was 34 3/4 inches. I told her she had her math wrong and that 34 .75 inches is 34 3/4. So I told her to tell her boss, ****, to contact us and we would like to have him come out, so we could discuss this problem. I didn't hear from him, so on July 6, I sent him another email telling him about the measurements and that we wanted to meet and that we still had no contact from him. I also told him that evidently, the original installer had to have forced those shades in. It has been about 5 years since they were put in and the company has a 5 year, no questions asked policy for defective products. Since we cannot reinstall 3 of the shades without re-damaging the walls, we consider them defective. This is the 12th of July and still have had no contact from the owner. We want the 3 shades replaced with like or similar shades that are measured properly and to fit in the windows.

  Business response

  08/11/2023

  Good afternoon. I have reviewed the file for *******************************.

  ********************** purchased her custom measured and installed blinds from Budget Blinds of Eugene in November 2017, an order fulfilled by the previous owner of the franchise. Please note that under the current owner, the business is now Budget Blinds of Eugene & Springfield. We have a 1 ************ Guarantee. The manufacturer *************************** has a limited lifetime guarantee. 

  We were contacted by ********************** after she or her painting contractor had uninstalled, painted and reinstalled the blinds. Our installer on the subsequent service call determined that ********************** had not reinstalled the correct blinds in the correct openings and the damage to the paint was done during this remodel.

  Thank you,

   

  Customer response

  08/15/2023

   
  Complaint: 20309384
  
  I am rejecting this response because: The statement from Budget Blinds is untrue.  The shades have a notation on them as to where they go, such as "dining room", "den", etc.  They were NOT placed in the wrong place.  Actually, they were not placed at all because they do not fit unless we damage the drywall again.  I demonstrated to the employee sent out how they would not go in and she saw the name inside the blind as to the proper placement.  Someone is lying and I tried to get the owner to come out himself to see.  He never responded to my email.  I told his employee to tell him to contact us so that he could see for himself.  He never did.  

  As for the 5 year warranty, it is unacceptable that a promise would be disregarded just because someone else bought the business.  This business is a franchise and should always honor their warranties.  I believe this new owner just doesn't want to do what is right and thinks he can just disregard a consumer's complaint.  
  
  Sincerely,
  
  *******************************

  Business response

  09/12/2023

  Attached please find the internal order process management sheet and the bid proposals for both of ************************** projects.

  17-1253 was completed in December 2017 and ***** was completed in February 2018, both more than 5 years before ************************** call to our office in June 2023.

  No service requests or complaints were received from ********************** within the 1 year service guarantee period, and no manufacturer defects were reported within the Budget Blinds 5 Year No Questions Asked guarantee we honor for all prior and current Budget Blinds customers.

  The change in ownership was simply a statement of fact and had no bearing on our customer service or response. We honor all warranties within the above-stated time frames.

  Additionally, our sales consultant CS went to ************************** home on 6/29/2023 at 12:30pm and determined that the shades had been reinstalled incorrectly. With multiple window coverings installed in each room, a layperson would still have needed to measure each window covering to determine the correct opening it should be placed.

  Thank you.

  Business response

  09/12/2023

  Budget Blinds of Eugene & Springfield is a franchise. We honor all warranties per our franchise agreement. We offer a **************** Guarantee for installation and operation concerns. We also have a 5 Year No Questions Asked manufacturing guarantee for any defects in each custom blind. Thank you.

  Customer response

  09/13/2023

   
  Complaint: 20309384
  
  I am rejecting this response because:  They are lying.  I DID NOT install the wrong shades in the rooms.  And I don't understand why the owner refused to come out to see himself.  I didn't remove the shades because I didn't have my house painted until this year.  This is just an excuse and a sorry explanation for not wanting to do the right thing.  If this is not resolved to an acceptable manner, they will never get my business again and no one else's that I know.  A review will be coming.

  
  
  Sincerely,
  
  *******************************

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