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Better Business Bureau®
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Better Business Bureau

          Additional Information

          Not BBB accredited

          Primitive Survivors

          View full profile
          Headquarters
          Springfield, OR 97477-3907
          BBB File Opened:
          6/22/2016
          Business Started:
          1/7/2009
          Business Incorporated:
          1/16/2015
          Licensing Information:
          This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
          Type of Entity:
          Corporation
          Related Businesses
          Business Management
          • Mrs. Jasmine Ileen
          Contact Information

          Principal

          • Mrs. Jasmine Ileen

          Customer Contact

          • Mrs. Jasmine Ileen
          Serving Area

          This company serves the United States.

          • USA

          Alerts

          See What BBB Reports On

          Out of Business

          According to information in BBB files, this business is no longer in business.

          Pattern of Complaint

          On June 13, 2017, BBB recognized a pattern of complaints from consumers regarding advertising and billing issues. Complaints allege that Primitive Survivors advertises a free flashlight promotion and consumers took advantage of the promotion. Later, consumers alleged they received an unauthorized charge in the amount of $14.95 for a Primitive Survivors membership they did not agree to.

          On July 25, 2017, BBB received a response from Primitive Survivors. The company is working with BBB to eliminate the underlying cause of its pattern of complaints.

           

          On January 27, 2020,  Better Business Bureau recognized a pattern of complaints from consumers regarding Primitive Survivors. Consumers allege they participated in an online survey, in person survey, or responded to an advertisement for a “free tactical flashlight”. Consumers report being asked to pay a shipping fee of $4.95. After entering their credit card information to cover the cost of shipping, consumers discovered they had been unknowingly billed $49.99 for a subscription service to Primitive Survivors.   

           

          On January 27, 2020, Better Business Bureau reached out to the business to respond to the consumer complaints. On February 05, 2020, the business responded. Mr. Guerrero blamed the advertising for the “free tactical flashlight” on rogue affiliates that were advertising on his website. Mr. Guerrero indicated that the business would be taking steps to “weed out” the rogue affiliates.

           

          As of July, 2020, Better Business Bureau continued to receive complaints about Primitive Survivors and their advertising practices. On July 10, 2020, Better Business Bureau revoked the Accredited Business status of Primitive Survivors. They are no longer an Accredited Business with Better Business Bureau.

           

          Better Business Bureau urges consumers to read Terms and Conditions when shopping online or responding to advertisements. Information regarding hidden fees, shipping cost, and subscription service fees can be found there.

           

          Complaints can filed with Better Business Bureau at www.bbb.org; complaints can be filed with the Federal Trade Commission Consumer Protection at

          https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.

           

          Alert

          On January 27, 2020,  Better Business Bureau recognized a pattern of complaints from consumers regarding Primitive Survivors. Consumers allege they participated in an online survey, in person survey, or responded to an advertisement for a “free tactical flashlight”. Consumers report being asked to pay a shipping fee of $4.95. After entering their credit card information to cover the cost of shipping, consumers discovered they had been unknowingly billed $49.99 for a subscription service to Primitive Survivors.   

          On January 27, 2020, Better Business Bureau reached out to the business to respond to the consumer complaints. On February 05, 2020, the business responded. Mr. Guerrero blamed the advertising for the “free tactical flashlight” on rogue affiliates that were advertising on his website. Mr. Guerrero indicated that the business would be taking steps to “weed out” the rogue affiliates.

          As of July, 2020, Better Business Bureau continued to receive complaints about Primitive Survivors and their advertising practices. On July 10, 2020, Better Business Bureau revoked the Accredited Business status of Primitive Survivors. They are no longer an Accredited Business with Better Business Bureau.

          Better Business Bureau urges consumers to read Terms and Conditions when shopping online or responding to advertisements. Information regarding hidden fees, shipping cost, and subscription service fees can be found there.

          Complaints can filed with Better Business Bureau at www.bbb.org; complaints can be filed with the Federal Trade Commission Consumer Protection at
          https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.

          Alert

          On February 5, 2020, Primitive Survival responded to Better Business Bureau. The company is working with the Better Business Bureau to eliminate the underlying pattern of complaints by accomplishing the following:

          Block affiliates from promoting their products for “free”

          Primitive Survival recommends contacting them at 866-804-5530, or [email protected]

          Contact Information

          Springfield, OR 97477-3907

          Accreditation

          This business is not BBB Accredited

          BBB Rating

          NR

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.