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Find a Location

Treehouse Kids Dentist has 1 locations, listed below.

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    Business ProfileforTreehouse Kids Dentist

    Children Dentist

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Treehouse Kids Dentist provides kids dental services.

    Business Details

    Location of This Business
    1611 J St, Springfield, OR 97477
    BBB File Opened:
    2/12/2020
    Years in Business:
    12
    Business Started:
    10/25/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Hours of Operation

    Primary

    M:
    8:00 AM - 12:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Dr. Erin Estep
    Contact Information

    Principal

    • Dr. Erin Estep

    Customer Contact

    • Dr. Erin Estep

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/15/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    I took my ten year old daughter to a appointment for teeth cleaning. Our visit did not go as expected. The dental hygienist was rude and short with my daughter and when my daughter had anxiety about getting her teeth cleaned, the lady didn't even try to sooth her or offer anything to help or even explain the process. I asked for something to help and nothing was offered, said it takes to much time to use anything. Long story short, they didn't even try not even a little bit to do the appointment. Told my daughter if she didn't cooperate then she had to leave.. I was and am still in disbelief about the interaction. Unbelievably unacceptible for a children's dental office.. Was not a soothing ,comforting environment at all... they had zero patients. I mean zero..We was in and out in less then ten minutes. Sad really cause my daughter was crying as we were leaving. My daughter was asking to stay and they kept saying 'not till you can follow directions.' She was just scared.. They acted like anxiety was a behavior problem. she was not in any way being misbehaved. she was nervous. They didn't wanna have time for that. not even a minute . I wish i was exaggerating, but i am not. Our first appointment was total opposite ... this was our second visit and im just distraught . This has caused a great deal of stress and even more anxiety for my daughter and I . Her Orthodontist knows about the incident and has referred us to a dentist that is very patient, and wonderful. The orthodontist is also very wonderful with my daughter.. This dentist is no good for kids...They in my opinion just like to put kids under with ********* and treat them that way,,. I guess that's easier and probably more profitable. Our first appointment my daughter was put under. I remember thinking to myself it was kinda odd, but i figured maybe it was better that way ..... Looking back now i wish i woulda refused ,.. My daughter has very simple treatment. Look into it this..Did not need to be put under

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

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